Moonpod is listed under Furniture Stores.
Moonpod (moonpod.co) has 413 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Julie M.
Fast response to inquiry, very helpful without causing client (me) more work. 😁
Response from MoonpodNov 11, 2022
Hi Julie, first of all, thank you for your wonderful feedback! We're glad to know that you were satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing support and feedback about the Moon Pod!
Alicia B.
The company makes it extremely difficult to return their products. I requested a refund of my monopod within 14 days of receiving the order. I was then told that the shipping cost to return would be $70 ( I live in the US) and that I would be charged an extra fee b/c I didn't keep the original plastic bag the moon pod and sleeve arrived in
Response from MoonpodNov 4, 2022
Hi Alicia, first of all, thank you for your feedback. We appreciate your input, and while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback. And we're sorry for any inconvenience with your experience with our return process. Kindly note that we have a general return policy that we offer to all customers. And please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. We appreciate again your input about Moon Pod's return policy.
Vanessa D.
Aside from an amazing product, I received Great customer service and communication!
Response from MoonpodNov 4, 2022
Hi Vanessa, first of all, thank you for your wonderful feedback! We're glad to know that you love the comfort the amazing Moon Pod product brings, as well as you're satisfied with our service -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your awesome support and feedback about the Moon Pod!
Isaac M.
Had a missing cover and was replaced quickly and with out a hassle. All companies should learn from moonpod on what customer service should be.
Response from MoonpodOct 27, 2022
Hi Isaac and thank you for your wonderful feedback! We're glad to know that you love the comfort the amazing Moon Pod products bring, as well as you're very satisfied with our service -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! As always, feel free to reach out to us anytime for anything else you may need, and thank you once again for your amazing support and feedback about the Moon Pod!
Kerby P.
I ordered the new pillow and got it yesterday. My neck always sore when I wake up in the morning but not today. The pillow is amazing. I love my new pillow.
Response from MoonpodOct 16, 2022
Hi Kerby, first of all, thank you for your wonderful feedback -- we're glad to know that you love the comfort our new Moon Pod 4D Pillow brings! Thank you once again for your amazing support and feedback about the Moon Pod!
MT
When I accidentally received a wrong color lining they helped me eradicate the issue quickly and efficiently.
Response from MoonpodOct 9, 2022
Hi MT, first of all, thank you for your wonderful feedback! We're glad to know that you were satisfied with the service Maiko had provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing support and feedback on the Moon Pod, and for anything else, feel free to reach out to us anytime and stay safe!
Hayden
Friendly helpful employees and the moonpod is soooo comfy! Thanks!
Response from MoonpodOct 2, 2022
Hi Hayden, thank you for your wonderful feedback! We're glad to know that you love the comfort the amazing Moon Pod products bring, and that you are satisfied with our service -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers! Thank you once again for your amazing support and feedback about the Moon Pod!
Melinda K.
I attempted to obtain a RMA less than 24 hours after receiving the 4D pillow and all you get it the run around. The pillow is awful and customer service is just as bad. No phone number to call, all done online and when I told them the link to start a return was not working they didnt want to assist. then they demand photos even though. then they charge a BOGUS restock fee NEVER will I support this company and believe me I will share the poor experience I have had with anyone who will listen.
Response from MoonpodOct 2, 2022
Hi Melinda, thank you for your feedback, and we appreciate your input. And, while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your candid feedback regarding our Return Process and service. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. Thank you once again for your input.
