Moomoo is the intuitive trading platform designed to simplify complex investment strategies and provide seamless access to pro-level tools and data. Founded in Silicon Valley, moomoo has expanded to seven major international markets, serving a global community of 27 million users. With over 37,000 listed companies and an annual trading volume exceeding $500 billion, moomoo has established itself as a leader in the fintech industry and has partnered with major institutions including NASDAQ and TradingView. Recognized with over 100 international awards , moomoo is dedicated to making smarter investing accessible to all.
moomoo (moomoo.com) has 729 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
moomoo.com
Website
moomoo.com
Category
Investments & Wealth
Location
Jersey City, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 26% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
They sure know how to set you up an account but when you try to cancel it impossible. Never using again and I have 5 vehicles.
Response from moomooMar 27, 2025
Dear customer, we sincerely apologize that your experience didn’t match your expectations. We need to collect more information about you. Please contact us via Moomoo APP- "Me" - "Customer Service" and type event code 'M-0020' to us, we can better to locate your question and solve it ASAP. We will give you a satisfactory answer.
BM
Becks M.
I had an issue with money not showing…
I had an issue with money not showing up after three days post being transferred, the customer service after four calls and numerous emails still haven’t resolved why my money isn’t appearing in my account after confirmation that they have received it. The customer services ,suggested that the manager would call me at midnight, crazy. After a week of back and forth I was called by a manager during normal business hours who explained what their concerns were, she was very polite and sorted my issue out within minutes.
Response from moomooMar 11, 2025
Dear valued customer,
Thank you for reaching out and we apologize for any inconvenience it may have caused. Currently, most clients use PayID as a deposit method. If your bank account name is the same as your Moomoo account name, your money will arrive within 5 minutes. If you are using your own bank account transfer, when the system does not fully match personal information, we usually ask customers to provide transfer information to ensure that the funds are transferred from your own bank account. In addition, there is another situation that will affect the successful deposit. Client can only transfer funds from their own bank accounts, any payments from third-party bank accounts will not be deposited into your Moomoo AU account. If client already made the transfer from third-party bank accounts. They will need to provide bank vouchers and relevant information to apply for a refund. In order to better help you solve the problem, please contact our live chat agents via the Moomoo app via: Me > Customer Service> Online Inquiry, Please use Event code 'M-0014' to us, we can better to locate your question and solve it ASAP. Thank you for your support and understanding.
MC
MO C.
Utterly the worst platform for trading platform
Utterly the worst platform for trading and customer service is Zero. yes you can message them and they do respond but with absolutely no knowledge and the regular answer is we will get back to you in two days. They fee structure is also not transparent. I sold off the final fund today cause I'm simply fed up of this platform. Yes they have some good trading tools but so do all the other brokers . I only used it as it was a Singapore based but I would prefer to loose money on exchange rates and a proper US broker that has great customer service that is for the customer and so high handed.
Response from moomooMar 11, 2025
Dear customer,
We sincerely apologize that your experience didn’t match your expectations. We need to collect more information about you. Please contact us via Moomoo APP- "Me" - "Customer Service" and type event code 'M-0015' to us, we can better to locate your question and solve it ASAP. We will give you a satisfactory answer.
JB
Jack B.
I am a high net worth individual with a…
I am a high net worth individual with a credit score in the top 5 percentile. I had submitted a trading application, disclosing my confidential financial information. Subsequently, I had received a rejection communication, without any explanation. I have made numerous requests in vain, to derive an explanation.
In all this I am receiving text messages from Moomoo requesting my feedback.
Response from moomooMar 11, 2025
Dear customer, we sincerely apologize that your experience didn’t match your expectations. In order to better help you solve the problem, please contact our 24/7 live chat agents through the Moomoo app via Me > Customer Service> Online Inquiry, Please use Event code 'TP-016' to us, we can better to locate your question and solve it ASAP. Thank you for your support and understanding.
RC
red C.
Mobile
Mobile, desktop apps are fine; customer service is dismal. Rude, impatient, unintelligible customer support agents.
Response from moomooMar 11, 2025
Dear customer, we sincerely apologize that your experience didn’t match your expectations. In order to better help you solve the problem, please contact our 24/7 live chat agents through the Moomoo app via Me > Customer Service> Online Inquiry, Please use Event code 'TP-017' to us, we can better to locate your question and solve it ASAP. Thank you for your support and understanding.
ZU
Zulee
Beware of dodgy Chinese proxy company…
Beware of dodgy Chinese proxy company collecting information about you but in the end they will not open an account for you.
Their customer service in e-mail confirmed:
Dear Client,
I am very sorry, currently United Kingdom is not available to open an account for you. Thank you for your support.
it is not supported in your area , i am very sorry.
Best Regards,
Kai Yang Chan
When you register and try to open an account, however, they are more than happy to collect the following information from you:
Select Tax Residence:
A. US
B. Other Region
ID Issuance Country / Region
United Kingdom
Passport Number
*******
Fist Name
*******
Last Name
*******
DOB
******
Upload passport photo page
...
Response from moomooMar 11, 2025
Dear valued customer,
Thank you for reaching out and we apologize for any inconvenience it may have caused. We will continue to expand our trading offerings, please look forward.
ER
Eric R.
Money in Easy, Getting it Out is a Nightmare!
App provided helpful insights and is relatively easy to use for buying and selling stocks, options etc, but once you try to liquidate or transfer assets it is an absolute nightmare. Been trying to move some assets January and every time I things is finally complete they keeps asking for more personal information (to verify). I had the brokerage firm I am moving assets to reach and they were told we have an email template that needs to me completed and the industry standard asset transfer paper would not be accepted. This experience has really soured what was otherwise a positive experience with Moomoo.
Response from moomooFeb 21, 2025
Dear Eric,
We sincerely apologize that your experience didn’t match your expectations. In order to better help you solve the problem, please contact our 24/7 live chat agents through the Moomoo app via Me > Customer Service> Online Inquiry, Please use Event code 'M-0012' to us, we can better to locate your question and solve it ASAP. Thank you for your support and understanding.
NL
Naedwayyn L.
simply want to note that the 5 star AU…
simply want to note that the 5 star AU reviews here are fake
Response from moomooFeb 21, 2025
Dear valued customer,
Your opinion is highly valuable to us, If you have any question please feel free to contact our live chat agents through the Moomoo app: Me > Customer Service, we will follow up your issues. If you prefer talking to someone, please call us at +61 1300 086 668, Our professional team will be online 24 hours on trading days to support you. Have a good day!
