moomooReviews of moomoo.com

I strongly advise against using Moomoo based on my terrible experience. Over 40 days ago, I transferred money to my Moomoo account for trading, but due to a minor mistake (missing my Moomoo ID in the transfer), the funds were not credited. Since then, I have repeatedly contacted customer support, providing all necessary details, including my bank transfer confirmation. Despite multiple follow-ups, I have received no resolution, no proper response, and absolutely no access to my money. This level of service is completely unacceptable for a financial platform that handles real money. Moomoo is holding my funds without explanation, and I am now forced to escalate my case to FINRA and the SEC. If you value your time, money, and peace of mind, stay away from Moomoo! Their lack of transparency and customer support is shocking.

I would give 0 IF I COULD My experience with this company has been overall TRASH. First of all the deposit took 5-7 days which is crazy for stocks. Secondly, They only allow you to trade a small amount of stocks like Apple but I cant even trade crypto and Finally, I CANT EVEN SELL I CAN ONLY BUY LIKE WTF!?!?

I would rank lower if possible. I received a promotional credit (2 credits, 50.00 each) for taking a financial class and they have continuiously pushed me off towards getting it applied. They have not applied it as of today. They have not called me back when they said they would or message me through the app like the would about resolving this issue, or escalate this several times when I have requested to do so. They are a scam! Avoid if possible. I bought the caleb hammer financial class bundle and one of the reasons why I got it was because of this. Its a bummer they are dropping the ball.

If you want money deposit within last then 3 days…this ain’t the brokerage to use. I have several other brokerage accounts and to do a ACH deposit takes less than 3 days. This company takes 5-7 days…which equates to you possibly missing out on good trading opportunities. I would never recommend. And don’t get caught up on the free stocks they’re offering. The free stocks they’re offering is all less than $2. Companies that’s scraping the bottom of the barrel.

Customer service lacks knowledge and only knows how to push responsibilities. Deposit is instant but withdrawal will take days. Withdrawal usd but received only 1/3 of the amount. Customer service cannot provide a credible answer.

This company is a joke corrupt customer service trys manipulating you in buying more stop with rewards. Ive invested $5 grand in one shoot they took over 2 weeks to transfer funds from my bank account, they also Stop trading like Robinhood did with Gamestop, once you catch on to there lies on the phone they will mock you so keep calling them make there nightmare there nightmare, they also have Moomoo customer service put up reviews on here to boost there rating stay away from this company

This Chinese platform is scamming American citizens. They offer a referral program, promising anywhere from $150-$200 for a referral after the deposit of $100. The problem is they make it impossible to redeem. They do this by splitting up the rewards coupons into $25.00 and $50.00 increments. The threshold to use the rewards coupons is $100. So the kicker is here you can only use one coupon at a time. It's impossible to use. I spent 30 mins on chat with one of their reps. When I told the rep they were scamming Americans the rep stated they're sorry but it's Futu's policy they're just an employee. Another Chinese company taking advantage of American citizens. UPDATE I contacted moomoo customer service as instructed by the representative here on trustpilot. The representative knew they were just gaslighting and that once I contacted customer service on the app, they would do nothing.And that's exactly what the representative on the app.Told me that there was nothing they could do that.Those were their rules.They set up the rewards so you cannot use them. This chinese company is scamming american citizens and they know it!

Horrible company to deal with, i have been getting strange phone calls and emails since i registered, My withdrawals are stucked at pending, For a better experience i have noted a better one as seen on display biodata