DB
21 weeks and counting
I ordered my light on the 31st October 2020. It’s now March 28th 2021. Still no sign of my purchase. I’m starting to wonder whether it’s a real company or not. 21 weeks and counting. An absolute sham. Adding to my review after Mooie response: It’s now 24 weeks and counting. They reply when chased, but just give you vague excuses asking you to be patient. I’ve received various goods from other companies over the last few weeks and just don’t buy their explanations. I would avoid using them at all costs. I’ll post if it eventually arrives but not sure if they are a real company or not at the moment. They’ve held on to my money for 6 months.
Response from MooielightMar 29, 2021
Because of Brexit, this has caused a lot of problems in parcel transportation We have been contacting you and negotiating to resolve this issue We also compensated you with some money. We also hope that the package can reach the destination quickly We have been dealing with this problem. We don’t want any problems with the parcels, but because of the problems in the UK, this did have a great impact on us. Your package stays in our German warehouse all the time. We have been dealing with and solving this problem Some parcels in the United Kingdom have been picked up and transported to their destination by DPD in the United Kingdom this week We expect you to wait another week Some British parcels have been shipped, and all British parcels are in transit. Below is the transportation trajectory Order number: 3498246846 Package status: successfully signed (17 days) Country: United Kingdom -> unknown destination: From: 2021-04-09 14:08 DPD, Your parcel has been delivered to your neighbour at 34 a, and received by LINDI 2021-04-09 08:08 DPD, Your parcel will be with you today 2021-04-09 04:00 DPD, Your parcel is at our depot 2021-04-09 03:45 DPD, Your parcel is at our depot 2021-04-09 03:42 DPD, Your parcel is at our depot 2021-04-08 22:26 DPD, We have your parcel and it's on its way to our depot 2021-03-22 19:17 Xgo Holding Ltd, We've received your order details, but have not yet received your parcel ==================================== Powered by www.17track.net