MooielightReviews of mooielight.com

Response from MooielightNov 8, 2021

Hello, Thank you for reaching out and for sharing your experience. We appreciate your understanding regarding the shipping delays and are glad to hear that our customer service team was able to assist you with any questions you had. Shipping delays, especially in the current circumstances, are not the experience we aim to provide, and we sincerely apologize for any inconvenience it may have caused. We are constantly working to improve our processes and appreciate your patience during this challenging time. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and hope you enjoy your Mooielight product. Thank you for choosing Mooielight! Best regards, Ashley Mooielight Customer Service Specialist

Response from MooielightOct 10, 2021

Thank you for sharing your feedback with us! We appreciate your honest review, and we're glad to hear that you find the overall design great. We apologize for any disappointment regarding the plastic finish and color not meeting your expectations. Your input is valuable to us, and we take customer feedback seriously. If there's anything specific we can do to address your concerns or if you have further questions, please don't hesitate to reach out to our customer service team at [email protected]. We want to ensure that you are satisfied with your Mooielight experience. Thank you for choosing Mooielight, and we appreciate your understanding. Best regards, Ashley Mooielight Customer Service Specialist

Response from MooielightSep 14, 2021

Thank you for taking the time to share your feedback. We're delighted to hear that you find the light lovely and that you appreciate the great price. Your satisfaction is important to us, and we apologize for any inconvenience caused by the extended delivery time and communication issues. We understand that prompt and clear communication is crucial, and we're actively working on improving this aspect of our service. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to our customer service team. We appreciate your understanding and patience. Thank you for choosing Mooielight, and we hope you enjoy your beautiful light! Best regards, Ashley Customer Service Specialist at Mooielight

Response from MooielightAug 13, 2021

Sorry, we don’t want shipping delays either Because of Covid-19 and customs inspection This caused a long delay in the package In the end, the package has reached the destination safely and successfully We look forward to your pictures best regards Mooielight team

Response from MooielightJul 9, 2021

Dear shannon gault We are very sorry, our products did not meet your expectations If you have any installation problems, you can contact us Our technical team will reply you within 24 hours Any problem, we can solve it through negotiation best regards Mooielight team

Response from MooielightJun 15, 2021

Because Mexico has 110V voltage, we recommend that you buy a light bulb separately Our bulbs only support 220V The light bulb is replaceable, We recommend you to buy G45 LED bulbs

Response from MooielightMar 29, 2021

Because the Belgian customs needs to levy expensive import duties We chose UPS express delivery to reach the destination After waiting for the package to arrive in the EU, our forwarder will pay all import duties and shipping costs for your package At present, because your package has encountered the security inspection of the EU customs We also don't want any problems with the package. We have been submitting information to the customs to solve this problem It still takes some time We have been replying to you and working hard to solve this problem We expect that your parcel will be cleared and shipped to the destination within this week.

Response from MooielightMar 15, 2021

As we all know, because of Covid-19, transportation may cause some delays. This is normal.