Mood HealthReviews of moodhealth.com

I am truly disappointed with Mood. I received numerous emails about my session. First, asking me questions about my insurance and assuring me that my insurance was accepted. After my initial session I received a charge and when I called all they said was well that's too bad and we are giving you a discounted rate. This is deceiving and not professional.

Everyone needs something to look forward to, and I always look forward to my zoom meetings with Belen. Just having someone to talk to regarding my mental health is great, and my counselor is an excellent listener. I feel friendship from her as well. Having an affordable alternative to traditional counseling was critical, as my medical insurance wouldn’t cover traditional talk therapy. I recommended Mood Health to my brother and a friend who was glad to hear about it.

I Personally have loved my sessions with Candice Peterson. She has really help me overcome a lot of my personal anxieties. If this was just about her, this would be a 5 star review. However, my experience with payments from Mood Health have just been all over the place. I would prefer if I was billed instead of my money randomly being pulled whenever my insurance processes. That would be super helpful. Other than that my expirience with Mood Health has been very pleasant and helpful.

5 star - Yulia has helped me so much with understanding my triggers and things that effect my mood and how I can help myself. Thank you.

The Therapist Sincerely Listens To Me & Totally Understands My Situation ! ~ She Is VERY Comfortable To Talk With & Listens Extremely Well !! ~ She Has Been A GREAT HELP For Me To Start My Recovery In My Hoarding Problem !!

My experiences with my psychiatrist were okay, although the appointment was usually more small talk than actual treatment and was never longer than 20 minutes. When I mentioned a side effect that just started occuring, my psych asked me what I wanted to do about it. I didn't know how to respond, as I was expecting her medical guidance. We ended up not changing anything. Later, I decided to cancel my upcoming appointment before the month of May because I did not want to pay the additional $29 monthly fee. I sent an email to the Mood staff informing them of this (at the time I was going to keep the appointment, then realized they would be charging me monthly up until the appointment which was 3 months away). I stated I would like to end services after this appointment. Since I cancelled it, I did not expect to be billed for the month of May because they are not treating me anymore. Not only was I mistakenly charged three times for one month, I was told that my subscription account was still active. The website is deceptive in mentioning it's "subscription" based and rarely uses that actual language in their FAQ or descriptions. I'm not paying for Netflix, I'm paying for a psychiatrist appointment. Their FAQ also states that, unlike competitors, patients are able to have direct email contact with their provider- this is untrue. I was never given a direct phone number or email for my provider, and had to go through customer service if I wanted to speak to her (and didn't end up actually speaking to her at all). I had to restate three times in three emails that I wanted my account terminated to the customer service rep Giovanni. It seems they want to do anything they can to keep you in their care even if they're not providing treatment or it is deceptive. Right after rolling out the $29 fee, they also sent patients an email saying they'll donate $20 to NAMI for every referral you make. The timing seems too convenient to me. I believe a company that wanted to actually advocate for mental health would not make their donations a transaction that ends up with more money in the company's pocket anyway.

Overall I LOVE Mood, however recent changes to a monthly fee PLUS the appointment fee doesn't sit well with me. I have requested to be canceled and not charged as I feel the appointment fee of $100 for a 10 minute consultation for a prescription refill is ridiculously expensive as is so the new $29 a month fee is just over the top and to much.

The first 'session' is an evaluation, which was pretty traumatizing. I wasn't believed & I wasn't listened to: the dismissive nurse decided she knew me better. She did not bother to study my prescreen info, nor did she truly listen to my concerns and prior diagnoses. I tried to ignore the condescending attitude, but got the feeling that she had settled on a diagnosis within the first five minutes, because her questions had little to do with what I was saying. She was late to the appointment & ended it early. I was denied services for a 'diagnosis' that virtually no other medical professional has ever entertained. It was stunningly off-base and I truly feel for patients more vulnerable than myself who would have this sort of introduction to therapy.