Mood HealthReviews of moodhealth.com

They replaced my provider, cancelled my appointment with no notification, then made it impossible to reschedule, and scheduled an appointment during a time I told them I couldn’t make it because I was at my grandparents’ funeral. Disgusting and useless. What is the point of a big corporate provider like this if they can’t accommodate schedules.

Hoag referred me to this company. It took over a month to get an intake session scheduled. After the session, I received a link for available therapists. When I clicked on it, it stated that no therapists were available within my network. I have United Health Care. Within the next 3 weeks, only two therapists became available. Hoag referred me to another company. Within 3 days, the company got me an intake session, gave me a list of available therapists, and I was able to schedule an appointment with my preferred therapist within 3 days.

This was the worst experience I’ve ever had with a counseling service. Before my wife’s appointment, she was required to agree to a $250 no-show fee. She logged in for her scheduled Zoom session and waited for over an hour, but the therapist never showed up. After I sent a message asking what was happening, She was told the therapist was having internet issues. If a client misses an appointment, they’re charged $250. When the therapist is the one who doesn’t show up, the least the company could do is pick up the phone and call or send a timely notification. Instead, I was left waiting with no communication. To make matters worse, after already waiting a month for this appointment, she was told to call back next month to reschedule. That’s simply unacceptable when people are seeking help and support. Based on this experience, this is not a company I would recommend to anyone looking for reliable mental health services.

I got a great therapist. I was with her for about 6 months and they tripled my fees, just like that. They would not even discuss it. It was take it or leave it. I took it because I was that happy with my therapist and I paid it for 2 years. She has since left the company. Would I sign up for another therapist with this company? Hell no, Big Hell no. UPDATE: no referral to another therapist. Abandonment?

I get the paperwork at the start of my session and my therapist gives me an ultimate that if the paperwork is not filled out with in the 1st 10 minutes of the session I will have to reschedule. IT needs to fix some bugs in the paperwork. It takes 4 tries to input your birthday. The check marks on the signing pop out and there is like 7 pages to sign. Talk about over kill. I do not like this process its very unprofessional. I don't know if I want to continue using the service. I need to think it over.

It cost me $200 to talk to a guy about finding a "therapist". Turns out all they have are social workers. I want a doctor or a therapist... do better. Don't use this service, go find an actual doctor on your own

My brother was charged almost $200 even though he has insurance, and they never followed through with any support. This shouldn’t happen. Make sure you look into this place before signing up.

Absolutely laughable tech competency and customer service. Their booking site never worked properly. They never responded to emails about this issue. When someone finally called to follow up about why I hadn't booked an appointment, I was finally able to get scheduled and even the rep ON THE PHONE had trouble using their OWN SITE to book me. Things just got worse from there. They sent me intake forms from two different brands (Mood and Headway, which apparently are the same thing but they never told me that so how would I know). The first set, from Mood, had the correct information, so I filled them out. The second set, from Headway, was for a different therapist I was never scheduled to see. Which therapist was I supposed to actually see? Which platform was I actually referred to (Mood of Headway)? And which forms should I have actually filled out? I have no idea. Apparently I didn't fill out the right forms (I ignored the second set since I'd never heard of Headway or the other therapist and reasonably assumed it was a mistake/scam). Did Mood ever follow up? No. Instead, I get to the day of my appointment and the zoom link doesn't work. I email them, only to find out they canceled my appointment due to lack of "Payment Information". Not only did they never tell me I needed to add payment information, they also NEVER told me the appointment was canceled. In fact, looking back at all their communication with me, no information on payment, how to make an account to submit that payment, or really any housekeeping information was provided. All I got was incessant sales emails and basic health history form. I would have provided payment information if they at ANY POINT in this whole process told me I needed to or how to do that. Instead, I rearranged my whole day and then panicked thinking I had done something wrong because they couldn't communicate basic information. They claimed their emails didn't "get to me" but somehow I got 5 or 6 of their sales/marketing emails just fine. Based on my experience, it's pretty clear Mood (and Headway) are primarily tech sales platforms. Their goal is to convert people into profit, the mental health services (and the platform they built to supposedly facilitate that) are secondary concerns and it shows. I'm sure the therapists who work through that platform are fine, but it's not worth the hassle of dealing with a tech company that can't do the most basic parts of it's job. Stay away. If you need help finding a therapist, talk to the local hospital systems in your area or friends and family, but do not let anyone refer you out to this service.