Beverly
Terrible packaging - slow shipment
Copy of email I sent to Emily, I received my purchase today and was very very disappointed in the shipping packaging. The items should have been shipped in a cardboard box with proper cushioning so the individual boxes the items are housed in would not get crushed. As is it, they were only wrapped in plastic and the boxes were crushed in transit. Two of the items use the box as storage and to be honest with you, it looks like 3rd class products instead of the top price I paid for them. Again, I have to say, I am very disappointed and I hope you will look into how you ship your items in the future! In addition, the time it took to receive the items was excessively long. I was looking to give these to my Grandchildren for Christmas and did not receive them until 12/26. Signed....a very disappointed customer!!!!
Response from MontessorigenerationJan 29, 2026
Hi Beverly, thank you for sharing your feedback. We sincerely apologize for any inconvenience. Given that you shared the exact feedback with Emily, we are 100% sure that the issue has been resolved to your satisfaction. If you still have any questions or concerns, do not hesitate to reopen the ticket and our agents will gladly assist!



