MontessorigenerationReviews of montessorigeneration.com

DO NOT BUY FROM THIS COMPANY! Absolute worst. They take your money and don’t send your order. I had to send SEVEN inquiries and register a complaint with the BBB before they would even respond with what was a very lame reply of “it should arrive soon”. Go to Amazon or Lakeshore Learning to order…..anywhere else, but this awful company!

I ordered a toy 9/6. By 9/15 in the evening, my order still had not shipped. I contacted customer service and explained I wanted to cancel the item because it probably would not arrive by the time I needed it for a gift on 9/19 (a Saturday). Maya responded, “ Unfortunately, there was a delay in the shipping process of your order #xxxxxx and we addressed the issue with the carrier immediately. It turned out there was a mislabeling error within their sorting facility so we sent a replacement order yesterday” That same day (9/16) I responded I had requested the item be cancelled, not shipped. The item’s ETA was now 9/28. I clearly explained the item was gift for the upcoming weekend and it wouldn’t arrive in time and Maya still pushed the order through. I sent two more emails and there was no response. I sent ANOTHER email 9/21. I explained I didn’t want the item I had cancelled the order on *before it had shipped* and I don’t want to have to pay for return shipping on an item I cancelled within their own policy. Maya responded 9/22, “ Since you no longer wish to keep the item, we will be happy to assist you with the return and refund. But, before continuing, we would like to propose an alternative solution: we’d like to offer you a $90 store credit voucher if you decide to keep the toy. This voucher can be used toward any future purchase on our website.” I declined store credit and affirmed, for a fifth time I didn’t want the item and wanted my money back. Maya finally sent return instructions but not return label. I inquired about this and she said their policy indicates they won’t pay for return shipping. I outlined their policy, “If you make a request before your order is shipped, we’ll cancel it and make a full refund.” I continued, “ I asked you to cancel the order before it was shipped. Instead, you apologized for a shipping error and shipped the item anyway. You didn’t ask if I still wanted the item. I am not paying for shipping twice on an item I cancelled the order for. If you will not take the item back, I will dispute this with my bank. I cancelled the order according to your policy. Your company didn’t follow your own policy on cancellations. That isn’t my fault and I shouldn’t be penalized for it.” Maya responded, “ Would you be willing to accept the $50 store credit voucher for the future purchase, as well as the full refund when we receive the item back?” I am still waiting on a response but the only time I make headway is when I mention the chargeback process. I am at the point where I am going to go through that process and file a complaint with the FTC because this entire interaction should not be happening. This entire process has been so difficult and frustrating I wouldn’t suggest anyone do business with this company. Look at other reviews and you can see their quality is inconsistent and others have many issues. Save your time, money, and patience and shop with a more reputable or reasonable company. If you do make the mistake of shopping here, use a credit card so you have the option to chargeback when they refuse to do a return.

I ordered 3 items. One week after placing the order I emailed to say I had heard nothing further... has the order been shipped? I received an immediate response " we will look into this." One week later, I reached out again and received the same response. when I emailed asking for a refund after 2 weeks I received no response. I suddenly received one of the items. When I emailed asking where the remaining order was I received no response. Then 4 days later, I received the remaining items. The quality of the items is a moot point here. I learned this is a Chinese company therefore being shipped from China. Montessori generation will not tell you that. If they had just been transparent with me I might give them more credit but they were not. "Looking into it" is a cheap distraction. It is never quality customer service. Do something other than "look into it."

Their toy has been RECALLED by the United States Consumer Product Safety Commission back in June!! Compare their toy "Montessori Silicone Pulling Toy" with the toy recalled on the CPSC website under the tag "LiKee Pull String Teething Toys Recalled Due to Risk of Serious Injury" They still sell it! They need to recall the item ASAP and refund their customers, and they have not!

The toys are expensive for the quality, they are small, cheap and nasty - say they are an US company but actually Chinese crap.

I placed an order on Monday. I paid for Express Shipping. Their website mentions shippinh within 1 business day. It's been 3! After sending 2 emails; they don't reply !! Unacceptable.

The toys are great, however I am extremely disappointed in the customer service for Montessori Generation. I received an incorrect item on a recent order, and after almost 2 weeks, still don't have the correct item. This was part of a gift, which is now very late in giving to my grandson.

I purchased a toy and paid for express shipping. Instead of arriving after 3 business days, it took 6 business days. And arrived after my guests were here. I attempted three times to return the toy and they finally gave me an address, but the cost of returning it was beyond what made sense. Since they didn’t get it here even though I paid for the fast shipping, I feel They should have paid for the cost to return it. Very disappointing.