Mary T.
Wood puzzles.
Did not respond promptly to questions re delivery times. Took multiple times to get them to respond. Shipped from China to US and did not tell me upfront shipping from China to Us. Cute colorful Puzzle parts appear to be wood but puzzle holder looks like thinner wood.
Response from MontessorigenerationJan 19, 2026
Hi Mary, thank you for posting your feedback. We’re truly sorry for the delays in communication you encountered. We understand how frustrating it can be to wait for responses—especially when you’re trying to plan around delivery timing—and we sincerely apologize that it took multiple attempts to reach us. We also appreciate your feedback regarding shipping origin. We understand that clearer upfront communication around fulfillment locations is important, and your comments help us identify where we need to improve transparency for our customers. Regarding the product itself, thank you for sharing your thoughts on the materials. Your feedback is valuable and will be shared with our team as we continue reviewing product presentation and descriptions to ensure expectations are as clear as possible. If you’d be open to it, we’d really appreciate the opportunity to review your order personally and see how we can make things right. Please feel free to reach out to us directly at [email protected] , and one of our agents will be glad to assist you.