I ordered four toys for a two year-old. A couple of them seemed to be OK but the others are of questionable quality. I wonder if this organization is Montessori certified. I think they probably are not. Some of the toys seem OK but others don’t seem to be in line with the Montessori theory. Overall, I think the toys are very overpriced. They spent too much money on pretty boxes and bags, when they could put more money into the quality of the toys.
Response from MontessorigenerationAug 26, 2026
Hi Lisa, thank you for taking the time to share your feedback with us. We’re sorry to hear that some of the toys did not meet your expectations.
We take product quality seriously and would appreciate the opportunity to look into this for you. Please feel free to reach out to our Customer Support team at [email protected] with your order details and information about the issues you experienced. Our agents will be happy to investigate the situation and assist you with an appropriate solution.
We value your feedback and hope to have the opportunity to make this experience better for you.
GC
grace como L.
Overpriced
I ordered the bee hive toy for approximately 60AUD - I thought it looked good quality and the Facebook ads were attractive. It arrived within 3 weeks with no problems except the quality was very poor! Misshapen hive with threads hanging and the bees were just printed fabric - not embroidered as the price would suggest! Did a photo search and same product on Temu for $25 AUD - felt completely ripped off. Will always compare now - lesson learned!
Response from MontessorigenerationJul 17, 2026
Dear Grace, thank you for your comment.
We’re very sorry that the Beehive Toy you received did not meet your expectations. A misshapen hive and loose threads are not the condition in which we expect our products to arrive.
Although similar-looking products may be available through other marketplaces, this does not excuse the quality concerns you experienced. We are reviewing this with our fulfilment and quality-control teams, as your feedback and photos can help us identify whether there is an issue with a particular production batch or if this is a standalone issue.
We would appreciate the opportunity to make this right. Please contact our customer support team with your order number at [email protected], and kindly send a few photos of the product. Our agents will assist in finding the most suitable solution.
Thank you.
NC
Neil C.
Unreliable Shipping
If you are looking for your purchase in a reasonable amount of time, shop elsewhere. Ordered the "STEM Rocket" for our visiting one year old grandson. It's being shipped in the slowest/most unreliable way possible (DHL/USPS).
If I had known how this would ship we never would have purchased it!
Response from MontessorigenerationJun 22, 2026
Hi Neil, thank you for your feedback. Unexpected delays during transit can occur, and we are sorry that it caused any inconvenience to you. Please contact our customer support team at [email protected] and share your order number. We'll do everything we can to ensure your order is delivered safely and on time.
DW
Donna W.
Dangerous choking hazard toy refused to be replaced!!
I ordered several toys from this company for my 6 month old granddaughter for Christmas- one of which has been recalled (Montessori Silicone Pulling Toy) from manufacturers with a similar seller. The toy was expensive $42, and I have emailed the company asking for a replacement for another toy that doesn't pose a chozing hazard. So far, they have refused and said the CPSC has not issued any notice regarding the Montessori Silicone Pulling Toy. But, that a certain seller on Amazon UK has recalled a similar toy due to their specific regulations. And the Montisssori Generation toy looks EXACTLY the same! What is going on? We don't have similar regulations??? I am very disappointed in their response as I order several items from them. My daughter will not be giving this toy to her daughter and I don't blame her. I will not order any further merchandise from this company if they refuse to put the consumer safety first.
Response from MontessorigenerationFeb 23, 2026
Hi Donna, thank you for posting your feedback.
We understand your concern, especially when it comes to product safety.
To clarify, there has been no recall issued for our Montessori Silicone Pulling Toy. The recall you’re referencing involved a different seller and a separate product. While it may look similar, it is not manufactured or distributed by Montessori Generation.
All of our products are tested to meet applicable safety standards. That said, if you prefer not to keep the toy, we do offer exchanges and returns within one year of purchase. Our support team would be happy to assist you directly.
NI
Nicole
Late Product & Expensive Return
This is the second year this has happened to me, so I believe it to be symptomatic of their process and not a one-off mistake (as I was told the first time). I ordered 4 items for Christmas gifts for my 4 grandchildren on NOVEMBER 30, 2025. I was told on Dec. 15th that there was an error with the shipment and they resent the items. Of course nothing arrived in time for our Dec. 22nd Chrstmas party, and I had to go buy different gifts at the last minute. One item arrived on Dec. 24th and the remainder arrived in January. Luckily, I was home and able to refuse delivery on the items in January, but in order to return the item that arrived on 12/24, I had to ship from the post office, costing me $12. I found customer service (Anya) to be incredibly slow to respond - you cannot call them and it is about a 2-3 day turnaround on response to your email. I am giving 2 stars because they did actually refund my purchase (on Jan 16th finally), but it is incredibly inconvenient to have to keep on them to receive the refund and also to be out $12 shipping. It is not my fault their systems break down around Christmas. If you order by November 30th, you should be able to receive the items early December with no issue. I will never order from them, and I suggest you look hard at if you can find other options as this company will eventually let you down and frustrate you.
Response from MontessorigenerationJan 21, 2026
Hi Nicole, thank you for sharing your feedback with us.
We understand why this experience left you feeling disappointed.
We’re very sorry that your gifts didn’t arrive in time and that you were put in the position of finding alternatives at the last minute. We know how stressful that can be, particularly when gifts are for grandchildren and planned well in advance.
During the Christmas period, the volume of customer inquiries increases significantly, and while our standard response time is within 24 hours, the holiday rush can unfortunately extend that window. That said, we do make every effort to respond to all customers in the order messages are received, ensuring no one is left without a reply.
Shipping delays and carrier errors — including misrouted or lost packages — are also more common during this time of year. While we don’t have direct control over courier operations, we take full responsibility for assisting our customers when issues arise and work quickly to arrange replacements or refunds when needed.
We’re glad that your order was ultimately refunded, though we sincerely regret the inconvenience you experienced along the way. Your feedback is important to us and is being shared internally as we continue working to improve our holiday processes and communication.
BT
Ben T.
Buyer Beware: International Shipper Masquerading as US Company
I'd be highly cautious of buying anything from this site unless you don't care how long it takes to get it. I ordered a small item on Dec 4th as a Christmas gift. The site shows the company based out of Las Vegas, NV and shipment time tables are officially listed as between 5-8 days. Should have been here with weeks to spare.
There was no status change on the order until Dec 15th and this was only after i sent an email inquiring when it would ship. At that point it moved to processing. It "shipped" on Dec 16th. The tracking information was very vague (ex: "Parcel arrived at sorting centre", no indication of where) and google could not match the tracking number, starting with "NSS", to any known carrier.
I finally traced the tracking number back to a small carrier based out of Indonesia. It is currently January 5th as i type this and i still have yet to receive my order, nor do i have any indication of when i will. Any attempts to email customer service are just met with a generic auto responder.
The tracking info now shows that at some point it cleared customs, then it went to Chicago, then it went to Seattle which is the complete opposite direction of me, so i have no clue if or when I'll even get this.
Response from MontessorigenerationJan 27, 2026
Hi Ben,
Thank you for taking the time to share your experience.
We understand how confusing and frustrating the tracking updates must have felt, especially when information appeared vague or unfamiliar. The tracking number beginning with “NSS” is an internal reference used within our fulfillment system and can be followed directly through the Track Order page on our website. Once the shipment reaches the local delivery partner, the last-mile carrier tracking number also becomes visible there.
During the holiday season, parcels may move through multiple sorting hubs or appear to travel in unexpected directions as part of carrier routing processes, which can unfortunately delay delivery timelines.
We truly want to help clarify the current status of your order and ensure it reaches you. Please contact our support team at [email protected]
, and one of our agents will review your shipment and provide an update.
Thank you for your patience and for sharing your feedback — we appreciate the opportunity to assist.
ST
Susan T.
Terrible shipping
I ordered gifts for my grandson on 12/18 with the promise of 3-5 business day shipping. I knew that they would be late but it's now been 15 days and I still haven't received the items. When looking at their tracking, it shows that they didn't even begin to process the order until five days after it was placed. I have reached out to the company with no response.
Response from MontessorigenerationJan 27, 2026
Hi Susan,
We’re sorry to hear about the delay and understand your concern, especially when the order was intended as a gift for your grandson.
During the holiday period, order volume and carrier demand are significantly higher, which can affect processing and transit timelines. That said, we truly regret that you haven’t yet received an update.
Please know that our support team does respond to all customer inquiries, and once you contact us, you will receive a reply. We’d appreciate the opportunity to review your order details and work toward getting your items delivered as soon as possible (if they haven't been delivered in the meantime).
Please reach out to us at [email protected]
, and one of our agents will assist you promptly.
KE
Kelly
Order Fullfillment Takes Weeks - To Remain Incomplete
We ordered six different products for our grandson on December 1. To date, this company has delivered exactly one of six items. They don’t provide updates on when things will be expected. Also, they have everything sourced from Asia. When we contacted them about that they pinned the use of Asia on being like Apple and needing a secure supply because of COVID. What a joke.
They still have not provided updates on when the remaining items will be delivered.
We will never use this business again. If they can’t fulfill an order in over 3 weeks, they can’t be relied on to do anything. Also, they have made a conscious decision to avoid supporting the families and the communities that support them. I refuse to support a company that cannot support the communities where it’s customer base is.
Response from MontessorigenerationJan 20, 2026
Hello Kelly, thank you for sharing your feedback and we are truly sorry for any inconvenience caused.
Rest assured that we are checking your order and making sure everything is delivered safely.
If you have any questions regarding deliveries, kindly reach out to our customer support team at [email protected]
, and one of our agents will be happy to assist.
