Marilynn S.
I needed to return an item
I needed to return an item. After a delay, they offered me a credit and to keep the item. I said I wanted my money back. Then they had me ship to a guy in Pennsylvania. Then I never heard from them. No phone number listed. I called the guy and he hung up on me. I then got VISA involved who gave me my money back and THEN a woman named MAYA sent me a nasty email telling me it was all my fault. This isn't a legitimate company, just some lady in an apartment in las Vegas that filters Montessori products from China.
Response from MontessorigenerationJan 26, 2026
Hi Marilynn, We’re sorry to read this and appreciate you sharing your feedback. We’d like to clarify that Montessori Generation is a legitimate company with a clearly outlined return policy and an established warehouse facility in Pennsylvania — not an individual or private residence. Our return process is straightforward, and many customers successfully return items by following the simple instructions provided. Because reviews don’t allow us to verify order details or correspondence, we’re unable to review the specifics of this case here. If you’d like us to look into this further, we encourage you to contact our support team directly at [email protected] , where a supervisor can review the full order and communication history.