HB
NO Customer Service
I ordered a Christmas gift in early December. It shipped quickly but then appeared stuck (or the tracking system is awful) and it didn’t move for several days. I began emailing a few days before Christmas and got no response to my email. I followed up again with no response. Since the gift did not arrive until after Christmas, I have emailed a few times requesting a refund and cannot get a response from anyone. There is no number to call them and they do not respond to emails. I would not order from this company as their customer service is awful.
Response from MontessorigenerationJan 26, 2026
Hello and thank you for sharing your feedback. Responding to every customer inquiry is a top priority for us. In rare cases, messages can unfortunately be filtered into spam or junk folders, which may delay visibility — particularly during the holiday rush when message volume is exceptionally high. That said, we truly regret that you didn’t receive the timely communication you were expecting. We’d really appreciate the opportunity to review your order and assist with your refund request. Please contact our support team at [email protected] , and one of our agents will be glad to help resolve this.