Monport LaserReviews of monportlaser.com

I had a problem with my usb cable which they addressed quickly

I purchased a 20W with no issues and it worked great! I was so happy with the 20W I wanted somthing with more power so I bought the 50W. It is on the exact same platform just with more juice. When it came in I noticed there was electrical tape on the back of the wire connection to the laser and another taped area to the power supply connection! This was supposed to be a new machine! Once fully out of the box I noticed a large scuff on the bottom edge of the power supply tower and screw marks from someone over tightening the laser housing. I began to assemble it to see how well it worked when I noticed the laser housing sounded like there was a ball bearing rolling around in it. Upon investigation I found a set screw loose and the missing location it should have been in. I proceeded to assemble it and once I was ready to turn it on I noticed the last power button didn't want to turn on. I pushed it a couple more times and it stayed on. Now I'm not sure if it was me or I was thinking I received a broken machine but when I began to try to burn on brass I couldn't get a dark line to save my life. This should have been a more powerful machine, not weaker! It has the 300mm lens so maybe this is not possible even with a 50W, I don't know. The 20W and 200mm lens works great! When I went to try some more burns I couldn't get the last power button to stay on anymore! With that said I tried to contact Monport Service to get some help. THATS WHEN THE PROBLEMS REALLY STARTED. I have been trying to contact them since 5/9/23 and continue to get not help! They asked "Please tell us your issues in details about order". So I did. I sent photos and video. They took days to even reply. Once they replied they asked again to send photos and video. Strangely enough they even started texting me only to say that the after sales colleague will get back to me asap. After many more texts I still haven't been able to get help. It's 5/23/23 now and yesterday I sent the photos and video again! As of 5/25/23 still no word from their service department. I also tried to send a message on the website chat with no response. I then tried to call the "USA-based Technial Support" (Technical is misspelled on the website). The voicemail answered so I left my name and number, but never got a call back. I did however get several texts (again) to reassure me they are working on it. Them - Yesterday 6:43 AM Please do not worry about it We are checking the reason with factory now Please do not worry about it, we will be responsible for any issues. It may takes some time, please kindly wait it and thanks very much for your cooperation and continued patience. Me - Yesterday 6:43 PM How much time? It's been two weeks. Them - Yesterday 6:43 PM Sorry for any inconvenience may caused we will offer you a reasonable solution once confirmed the reason. I am urging them on my end now. I purchased from this company because they had a Seattle based address that's very close to me. I don't believe they operate out of Seattle at all. I did see that they do ship out of Southern California. 5/26/23 Received notification of a FedX shipment in route. arrival date next week.

I ordered my K40 on Monday. I was under the impression that it was shipping from the US. I really need it for orders. The account is reading unfufilled 4 days later. When I call customer service, I get no one. I would like to know when the equipment will ship and arrive.

Before I buy my laser the lady at presales was so helpful and she offer me the best she can do in help me. After the sale the person at post-sale help me finding what happend with the package that because of a storm was delay. Since the beginning monport as company was really helpfull thanks monport

It was shipped quickly come in in great condition

I need to reorder a replacement tube and though it wasn't covered under warranty customer service made it easy. The tube came very quickly and we installed it without a hitch.

Had an issue with a new K40. Monport was very quick to assist. Cannot be more happy.

I have loved my 60 watt CO2 for the past year that I have owned it. After having it for 6 months my tube started dying and after contacting customer service and sending a video of the issue they sent me a brand new tube!!