Monport LaserReviews of monportlaser.com

I could fill volumes with the frustrations this has caused not to mention the expenses that I cannot recoup, the software that I had to subscribe to because I messed around with this so long it exceeded the trial period, the peripheral equipment bought in support of this. These are cheap Chinese machines imported with no quality control and they do not work. Monport is not equipped to provide support and does not even have technicians qualified to provide support. You end up emailing back and forth with translated emails from China that take days to get response. I have gone round and round for weeks, they have actually had me changing hardware in the machine ( I paid for a new functioning product ) and they have me replacing the mother board in the thing. Rediculous and it made no difference. THEY DON'T KNOW HOW THESE WORK. I've finally had enough, I told them I want a refund,they've told me for the past 4 days that they are working on a call tag and it's marked urgent. 4 days for a call tag? In my opinion, This company is stealing people's money. Please read positive reviews carefully. Many seem worded rather strangely. Reviews that offer coupons or refer you to mfg website seem rather suspect.

Monport copied OMTech manuals and the piburn rotary. They rip off everyone in the laser industry. They can’t even provide technical support for their own customers Buyer beware. They constantly have review removed from Trust pilot.

No COMMUNICATION WHATSOEVER! I bought my laser on December 11th. Paid >6k for said laser. This is the last I have heard from them. They confirmed it, they took the money! Haven't heard anything. I have tried calling 3 different numbers that they have listed-all hang up on you after a total of 4 rings. I have sent now 4 different emails-no response. I have been sitting on their monport "chat' for over an hour without communication. NOTHING. Yes I did my research-hours of it. I am now convinced that the reviews are from the company. I'm beyond frustrated! I cant even get them to respond to "cancel my order!" Buyer beware.

This is a great buy. Did not expect tthe outcome. Check out now at monportlaser use Monport10 to have 10%OFF discount

Greetings - I ordered a G160 Mopa Fiber Laser from Monport Lasers on December 6, 2023. I was charged and sent a receipt. That was the LAST they made communication with me and to this day, some 2 weeks later they won't respond to emails or online chat messages. They simply don't respond. I have requested a full refund of my $5K laser purchase and still nothing. I would NOT purchase anything from Monport Lasers as clearly they have zero support.

Products may be good, I purchased the new Monport K40 Nano replacement board (V2) only to find out that it required a firmware upgrade to allow the Air Assist port to work. I was shocked to find that they ship a product with the advetised feature not working.I have contacted support at least 10 time (via email, help tickets and messenger) to arrange either to download the files to enable me to install or to arrange remote access support from the technical team. The latest was I needed to install Anydesk and send details, this done 5 days ago but still no contact. Posts to.their Official Facebook page raising concerns about service never get past the moderators. The quality of the support is the thing that distinguishes the best from the rest. I wish that the support team was as reactive as the sales team, the owner needs to understand that if they support existing customers these customers will sell the product by work of mouth. I will update this review if there is any change in the response from support.

Purchased my first fiber laser from Monoport and the experience has been great. The laser works very well and the customer service support has been phenomenal. Quick replies and they solve any issues quickly.

I'm currently living in a nightmare. My 1yr. old 80W CO2 laser gave a water error message then just stopped. Found out US tech got Lyme disease so he could not be reached. Took 3 days for China to TEXT - yes TEXT - me back. Told me to get a part from Amazon. Replaced it but laser still did not come on - just controller. Then POP -electrical smell. What was on now became dark. Another nightmare of TEXTING with China. Now sending power supply which will take up to 10 business days!! This is unacceptable when you are a business and orders to fill. Then they want me to install a very scary looking PS - no instructions nobody to call for help. And then I still don't know what caused it to overload and how to prevent with new one!! A HORRIBLE HORRIBLE EXPERIENCE. I have no idea if I'll ever get going . . . . in tears!