Monport LaserReviews of monportlaser.com

The machines work, but will require some tinkering and knowledge to get it to work well. You will need to do upgrades on the machine such as the air assist and exhaust. Customer support is there to help, but does take a while and on numerous occasions got my shipping info wrong.

Very frustrating that you can’t call and talk to a human. You have to do it by email. Also take several tries to get the point across.

I would like them to have US people for service so it would not take 24 hours to get a response for help. But they do help you when you email them it just takes 24 hours because of the time difference.

Over a year and a half ago we decided to expand our crafting business into CO2 cutting and engraving. Soon after we started comparing different types and sizes. MONPORT often came up in the various comparisons. This was going to be a big investment for our small business so we tried to be careful. We had significant experience with Diode type lasers but this would be our first CO2 type. Due to the huge difference in pricing between “American” (I.e., Thunder, Boss, etc) and overseas types such as MONPORT or OHM-TECH, we went by buying one 80W MONPORT and similar 80W OHM TECH. Right off the start we started having trouble with the Monpport. Possibly due to our inexperience. The “Auto Focus” quit working and the Laser Head was broken when it ran into the Honeycomb. This is where we really hit a snag with MONPORT Support. It turned out all but impossible to speak to someone. To this day our Monoort support appears to be email only every 2 days or so. We finally got over these and several others issues, but it still bothers us that it is difficult to speak to a MONPORT support person on a timely manner for urgent issues. Compare this with our experience on the OHM-TECH. These machines seems to be less quality than the Monports. The cut and fine engraving is MUCH better on our MONPORT. But a week into the OHM TECH the laser tube failed. We contacted Ohm Tech support, got hold of a PERSON, and after some troubleshooting they sent us a NEW laser tube free of charge. We were back and running within the week. On the other hand, after a year of struggle we were able to get a new Laser support bracket from MONPORT. I hope this is taken as constructive because we would love to purchase another MONPORT as an upgrade. Take care, Regards, Angel & Sheri Davila Morrisville, NC. USA

The touchscreen on the Mega isn't quite what I expected - it says "press to unlock" but doesn't do much beyond basic stuff. It feels a bit gimmicky, okay for checking info but not great for actually using it.

The only reason I'm giving this a 3 star is because I ordered the product 8 days ago which if you speak to monport they say 6-10 days for delivery compared to the 3-5 the website says. I was happy with that, the only issue I have is got a notification today to say that it was awaiting shipment. Happy days I'm away, 200miles away so it's no issue 2 hours later the delivery guy is at my house with the laser. It's just crazy there is no communication to the customer on when it will be delivered had to make a 8 hour round trip to secure it as it was left in my garden and £3000 product just being left outside property is crazy. Update.... After using the laser for a few weeks it's a great piece of kit just needs an adaptor for the small vents fitted to most properties

Am 30.09. bestellt. Bis heute (15.10.) noch nicht angekommen, obwohl in den Lieferbedingungen 3-5 Tage angegeben sind. Kommunikation mit dem Shop schlecht. Telefonnummer gibt es keine (außer für das HQ in Seattle). Antworten auf Mails sehr unregelmäßig und langatmig aber freundlich. Immerhin ein Teil der Bestellung kam schon an, sonst würde ich hier von Betrug ausgehen. monportlaser.de hat nicht mal ein Impressum. Zum aktuellen Zeitpunkt würde ich hier nicht mehr bestellen. Ich bin weiterhin gespannt, wann das Produkt ankommt und wie der Zustand dann ist. Versendet wird scheinbar mit GLE Express - laut Bewertungen kann ich mich da auch schon mal auf das Schlimmste einstellen. Nachtrag 21.10.24: Auch das letzte Hauptprodukt kam nun an. Lieferzeit betrug nun 3 Wochen. Laut Facebook Community Gruppe sind sehr lange Lieferzeiten normal. Das Produkt kam in einer stabilen Holzkiste und war sehr gut verpackt. Die Spedition war auch sehr freundlich und hat pünktlich nach telefonischer Vereinbarung direkt am nächsten Tag geliefert. Die Produkte machen einen hochwertigen Eindruck. Sterne nachträglich angepasst von 2 auf 3 Sterne.

I ordered my K40 on Monday. I was under the impression that it was shipping from the US. I really need it for orders. The account is reading unfufilled 4 days later. When I call customer service, I get no one. I would like to know when the equipment will ship and arrive.