Monitech Ignition Interlock SystemsReviews of monitechnc.com

There need to be some limitations put into effect regarding disconnecting battery to work on your vehicle. A service fee is applied on top of having to repair your vehicle with the time and labor as is already outrageous. Something needs to be done regarding that. For example I come out to my car dead and I’m charged 45 because battery died , also additional 100+ on a battery and possibility of a more lengthy term of device because of mishap out of my control( this was hypothetical speaking ) But seriously. No breaks with a vehicle needing repairs is BS

Monitech has the worst customer service ever. I’m currently trying to get an override code so that I can drive to work and I’ve been on hold for an hour. I swear to God they must only have 1 person answering the damn phone. Now I’m going to be late for work and still haven’t spoken to anyone who can help me. If you ever find yourself in the unfortunate situation of having to have an interlock device installed, do yourself a favor and please go with another company.

This is my 3rd time having Monitech install Interlocking. My experience has been horrible in my second installation on Saturday after Thanksgiving the Tech in Greensboro not only put it in wrong the alarm went off on Monday I had to pay to get it out on Tuesday. The tech from High Point informed me it was put in wrong after I paid to get it out. Monitech took my money on two ocassions I have yet to see any refund or credit. The last installation was done in March by the High Point tech finally did a re installation correctly. Now I cannot get through to customer service. What is it going to take to be treated with respect from a company that is false advertising 24 hours 365 days customer service. I am so disappointed with the service I am receiving. My car will need servicing soon what should I do if customer service will not answer?

monitech is the best

Every time I call, I’m put on hold for hours, and most of the time the person I’m speaking with is rude! The last time I called I was on hold for 2.5 hrs trying to cancel an install appointment due to Inclement weather. Stayed on hold 15 mins after I was supposed to arrive at monitech and finally gave up. Also have set up appointments online without ever receiving a call back, and I’ve had a ton of trouble anytime I have to get a bypass code to put my truck in the shop.

Worst company I’ve ever had to deal with. Currently have been on the phone an hour and 15 minutes. They machine constantly fails you for the dumbest reasons and the staff acts like they don’t want to be there and when you do finally get them on the phone sometimes they hang up on you. Almost forgot the worst part. I had a device for four years. Got it out 8-31-18. On 4-17-19 the dmv said my license was suspended via a letter they sent me. After investigating because the letter didn’t say exactly why, turns out it’s from a violation from 6-1-18. They waited ten months, let me drive with a license and no interlock system to tell me my license is getting suspended. Still on hold at an hour and twenty minutes trying to figure out what I did in June to justify this.

Technician waited until after installation and processing my full payment to inform me that the “printer is broken and I can’t print your certification of installation, call the customer service number and they should be able to email it to you.” When I called customer service I was told they could only email it to me once I sent them a copy of my “valid drivers license.” Obviously, I needed the certification of installation to receive my drivers license so at this point I realized nobody at Monitech has a clue what they are doing. I had to enlist the help of the DMV to go over everyone at Monitech and push my case through. Absolutely horrible, incompetent, pathetic business with monitech so far and I’m only a few weeks in. Look people, I get it, if I hadn’t messed up then I would not be required to use your device, but I have repaid my debt to society for my mistakes. I do not need monitech torturing me and holding my future hostage because of their own failures.

The device talks too much but much easier to use than Smart Start.