Monitech Ignition Interlock SystemsReviews of monitechnc.com

Untrained staff, incredible hold times and that awful recording! "thank you for your patience, our operators are non-existent and we haven't answered a call all day. We will be with you as quickly as we can" Device threatening lock out? The unit "serviced" two days ago and no one picking up on a 24hr/7 day a week customer service line? I smell rip off. Have someone from Monitech call me. Me, a true customer service professional with decades of experience. Never once did a machine keep me from customer satisfaction. Brian Barnhart 704-465-0271

Just got this a week ago already calling for recall and when I call customer service they hang up...

Acceptance of my consequence is important. The man that installed the unit is doing his job with sincere feelings. He made sure I was as relaxed and comfortable as possible. Demonstration and information and the responsibility ahead was given with complete understanding before I drove away.

Took a little while longer to install due to a bad wiring harness monitect fault

I had the device installed on my wife’s vehicle 24 hours ago. She encountered a service warning while driving to work. I have been trying to reach a customer service person for almost 3 hours now and have not been able to speak with anyone about this service warning. At one point, I was on hold for over an hour and gave up.

The tech named Neff in Rockingham is awesome and very helpful. Polite and answers and questions you may have. The 1 star rating is from Customer service over the phone. I've had interlock for 2 1/2 years and EVERY time I call I'm in hold for over 20 mins. Either on hold or rude people with attitudes. I have been on hold then someone answered and when I told them what I needed they put me on hold 3 more different times and then the last time I held for about 5 minutes and the they sent me to a answering machine. If you have option then definitely go with another company. I got 6 months left and actually considering changing companies because it's that BAD

their experience really help people in need for of support.

Terrible working with this god-forsaken company. Go elsewhere for your interlock needs, unless you love being on hold on the phone for 4 HOURS. Seriously, get it together Monitech. If you have options I highly suggest NOT USING MONITECH. DON'T. DO. IT.