Monitech Ignition Interlock SystemsReviews of monitechnc.com

Sick of it, period. To me, it's like Monitech is a money scheme. They do give you a list of what to eat and drink. Yet, no one tells you you cannot have an energy drink or cold WATER. Then, it's like the customer service pick and choose when a customer should pay the $45 fee. I pay my bi-monthly charges as scheduled. These $45 fees are ridiculous. For example: had a Monster energy drink on my way to work. FAILED my 3 minute running test with the code 4030. Had to pay $45. I had even got a WARNING from eating Sunway on my lunch break. Really? So the vinegar and oil caused that I guess. Yes, I smoke Black-N-Milds. On my way from Fayetteville to Durham. I FAILED a 3 minute test because apparently putting the cigar down and waiting until the 1 minute warning was not long enough. I had to pay $45. Now, just last week... 8/10/19. I drank cold water before I blew. It gave me an invalid reading. So, I waited until the 1 minute warning. Invalid reading again!!! So, I missed the blow in time. I explained what happen to the customer service lady and she gave me the override code FREE of charge. Now, just late ast night, approximately 1:15am 8/18/19. I locked my keys in my truck while it was running. Immediately called Monitech before the 3 minute warning. Let her hear the people and myself trying to get in to my truck. I missed the blow and had to pay $45 for an EMERGENCY situation. Why? Honestly, I have been given free codes before because Monitech knew of the issues I was having with their device: it was too hot, too cold, loose wiring, and device was just being faulty before changing it out. Yet, several times I had to pay $45 for the same codes. I even had to pay $45 after passing initial test and stopped to get gas. Because I was listening to music with my door open. The operator claimed is was gas fumes that probably gave the failed reading. Several times! Had me waiting at the gas station for 45 minutes. Really? After starting from initial test I have to wait 45 minutes from pumping gas!? NONE of these issues are given until they happen. I'm sure I'm not the only one. So why aren't these things mentioned? All these FAILED codes and none are alcohol related. I really do feel that NO ONE should have to pay for codes that are not alcohol related. Especially emergency situations. Furthermore, how does an operator chooses who needs to pay for the same codes? Cold water you don't pay but locking your keys in the car, you do. Doesn't make sense. Truly yours, Sick of IT

Three stars given due to poor communication when call the 24 hr. advertised customer service phone number on weekends. Just got device on a Sat. and needed clarification on a prompt seen on device. I tried calling several times when home and had my mother try to call to get through on Sat. and Sunday. Was on hold for over 10 minutes one of times but no agent came on line? Glad I was not stuck somewhere on road but safely in driveway at home. Need more staff on weekends to aid customers learning this new way to drive a car, especially, when just getting license back. If need to get a device, after past issues, adding to stress level when no answers available is not what is needed.

Good customer service!

Service is horrible.

Very friendly staff. Great Company

I've had this device for 2 years now. I've had ups & downs with it. I was told to keep a record & time in case I had an issue with it. Last month I passed the start up test, then failed the first running test. I pulled over turned off the car, then passed the arrival test immediately. Just yesterday I blew in this thing about 20 times. Sitting at the Bulington City park watching softball. Sitting in the car to stay Cool, I blew a few times. Last blow failed!!! Cut off car, then got a warning & cranked it back. I cut it off immediately, then blew and passes again!!. This has happened several times now this year. By looking back at my notes I've found that all these issues happen within 7 days of my next scheduled appointment. But more than the 3 day recall limit. So I schedule & pay the 35 bucks, then have to turn around and go back 1 or 2 days later to my regular appointment. These electrochemical devices work off a platinum plate. They seem to malfunction after a period of time. They need to be cleaned every month instead of 2. Last appointment I had 856 passes& 3 high fails. All high fails were like .01, then immediately passed on arrival test. And all occurred within last week before going to appointment. These devices need to be cleaned more often. I do not drink. My last DUI was back in 2000, 19 years ago. But hearing officer made me get it in order to get liscense reinstated. This thing has been a nightmare

Worst customer service ever

The tech was pushy with no patience.