Monitech Ignition Interlock SystemsReviews of monitechnc.com

The module under the dashboard went completely out and they had me to have my vehicle towed to the place in Raleigh NC ( South Raleigh ) and the would reimburse me, I have yet to receive my money, I’m gonna give the until next week.

The lady i spoke with was exceptional , she went out of the way to explain my concerns and I appreciate that!

Kiran was very good at helping me set up my appointment and also very patient

Tawanda Rozier made my experience great. She explained things to me thoroughly, sent out information fast and also was very understanding of the situation in a whole. Such an awesome person to have representing the company. 10/10 experience.

First off, no one wants to have to have an interlock installed in their vehicle. BUT life happens and we must move forward!! :) I had no idea what to even begin to expect knowing I had to have a interlock in my vehicle. I had heard "stories" from individuals who have had them, I googled some basic information but I truly just didn't know what to expect about any of the interlock process. But boy did I luck out and get some amazing help from some fantastic people!!!! First off Jacob Harding was so awesome with helping me get scheduled for my installation! He was so polite, courteous and understanding with me, as well I was a bit confused about what to do and where to go. He got me scheduled and set up for my installation day and was beyond knowledgeable! If not for him, I doubt I would have met my deadline for my installation. I can't thank him enough! Then the day before my installation, I received a phone call from one, Tawana Rozier. And let me tell you, BEST phone call I've received to this day! She was so helpful, positive and knowledgeable! Reassuring my worried self that the installation would go smoothly and I would be able to move forward and live a normal life even though I had to have this interlock. She shared some wonderful tips with me, the do's and don't's that I needed to know with a interlock. She gave me a rundown on what to expect on installation day and what to expect on a daily basis having the interlock. All information that was and is SO helpful!! She even shared a form and some information with me that may help me save some money, as well these interlocks cost and who doesn't want to save some money?? :). Finally she went overboard with her kindness and allowed me to vent and voice my thoughts and concerns, as well having to go through a DUI and receive a interlock can be a very mentally stressful and trying time for a person. She offered a kind and non-judgemental ear and some sound, non partial advice! She truly was and is a blessing and I can tell she thoroughly enjoys what she does! And lastly the day of installation, I went to the Durham office and met Andy Fishman (I really hope I got his last name right because he deserves kudos). Andy was as polite and courteous as ever! Super informative and knowledgeable and down right out just good conversation! :) He took the time to explain everything and go over everything possible I would or may need to know regarding having an interlock in my vehicle. He has the most positive and straightforward attitude and I appreciated that so much as well, I was nervous about driving home with this new device in my vehicle. But Andy went over everything and ensured I knew everything the device could or may do/prompt me for and made sure I just felt good/confident in myself with operating the device. He is awesome at what he does!! :) I'm working on my 2nd day with an interlock and while it may be too early to say; but I feel like I got this!! The device has been exactly what my trio of awesome customer service representatives have said it would be! I feel confident in driving my vehicle safely and operating the interlock. I truly can't thank Jacob, Tawana and Andy enough!!! Having to get an interlock is well, just not ideal but having these three on your side and educating you makes having to have an interlock so much more easier to live with. Thank you three again!! Y'all are awesome!! And thank you Monitech for having the easiest to use product out there and for employing such wonderful and amazing individuals!

I work at a repair facility and had to work on a vehicle that had one of their devices installed. Had to spend two weeks on the phone every time on the phone would spend 30to 60 mins. Mostly on hold. Amd every time I see finally got to speak to someone was told something different every time for what I need to do to able to work the vehicle asked over a dozen times to speak to a manager would be told they will calle back. Even had one of their team leads straight up tell me he would not transfer me and they would not help me . By far the worse company and customer service I have ever dealt with. Do not deal with this company or any other company that associated with them.

BIG RIPOFF YOU HAVE BEEN WARNED!!

The Customer Support is terrible for this company. You spend forever on hold and then the people that answer do not usually give you what you need to know. I also am getting charged extra charges for no reason after paying the installation fee and the high price of 80 dollars a month. I also used this company because it allowed to have Monitech shut off the device while it was getting worked on, little did I know this was an extremely painful process to go through. I have had to call 4 separate times, getting different information each time on what I needed to do. Finally the mechanic said to just bring the car in and they would get a bypass code, which they requested 4 days ago. I called the customer support and after waiting on hold for 30 minutes, I finally got through to Irene who said that I should call back on Monday( It was Thursday). The Monitech place says 24-48 hours to get the code but my car has been in the shop for 4 days and I am probably going to have to go get my car without it having the work it needs done because this place is incompetent and cannot send them a simple code so the work on my car can get done.