Monitech Ignition Interlock SystemsReviews of monitechnc.com

The guy that helped me was extremely professional and understanding. The only thing I didn’t like was I had over a 30 minute wait. Other than that, my agent exceeded my expectations and done a great job professionally

He handled it like a professional and was courteous.

The call center is a nightmare. I 1st spent 1 hour on hold to receive a voice recording advising me to leave a msg. I waited another hour, no call back. I called again, choosing option 8 for a call back. I waited another hour, nothing. I called again, now having 3 hours in, trying to get help. This is a similar occurrence each time I call. While on hold that last time, I rec'd a call from Sara. She was very helpful, along with the gentle m an that called me immediately after with the override code and instructions. Those 2 deserve a 5 star rating.

Mr. Lewis was very, very helpful in adding me in information about my new monitor tech interlock

Mrs. Rozier is an exceptional professional who actively listens, troubleshoots based upon given circumstances and finds evidence-based successful solutions. She is a positive asset for both the customer base and Monitech. Thank you for excellent caring customer service. AAA+

I had a lockout appointment scheduled on 10/20 at the Diggs St. location in Raleigh. I sat there for over two hours, trying to reach customer service, only to find out that the location they scheduled me for is closed on Mondays—while my car was locked out. From 12:00 PM to 2:45 PM, I waited before finally being told that they issued a bypass code and that I had to drive to Durham. The catch? I couldn’t turn my car off, meaning I had to let it run for three hours, wasting gas, all because of a honey bun violation. There needs to be better communication and coordination between their offices. Yes, we accept responsibility for the DWI and the consequences that come with it, but this kind of experience isn’t part of “paying the price”—it’s just poor business practice.

Very quick and knowledgeable agent that took care of my request

Tawanda was a saint,, very sweet and helpful amazing customer service.. very knowledgeable . No wonder shes one of the senior officials. Thank you so much tawanda