Monday SwimwearReviews of mondayswimwear.com

Package was not received and they told me to go file a claim with UPS what trashy business policy is this? I simply wanted a replacement

I have spent thousands on bathing suits and never been completely satisfied. I am in my mid 30s and want to look sexy but feel comfortable and have coverage. I bought two bikinis from Monday Swimwear and am so happy I did. They are high quality and actually cover a D Cup. I am surprised by the other reviews. Worth every cent.

Terrible fitted clothing. Both items I bought from here were poorly made and had bad fits. Tried to return both items but the return policy is strict to timeline and they wouldn't take them back. So now I have two pieces of clothing that cannot possibly be worn in my closet. Won't shop here ever again.

I had some issues with a bikini top and the CSR was extremely thoughtful and helpful in their responses.

Review 1: I ordered a bikini bottom from Monday Swimwear prior to Black Friday and was told it would arrive near the end of December. This was already quite a long time but I understood that companies have delays due to COVID. December came and went, and the shipping status of the product hadn't even been updated since the end of November. I emailed customer service but they were extremely unhelpful, brushed over my concerns and just told me there would be yet another 1-2 weeks due to COVID delays. Fine. But it's now been two months since I first placed my order and the shipping status STILL hasn't been updated since November. This is getting ridiculous, especially considering shipping cost $13USD. Even AliExpress ships faster and they don't even charge as much. Review 2: They informed me that they lost my order?? Don't know how that works, but they did give me both a refund and $25 store credit, so I decided to try again. Shipping is still slow and took about a month to reach me, but the product did arrive this time and I'm very happy with it!

The product is good but I had a terrible experience with customer service. They literally lied to me and I find it completely unacceptable to lie to customers.

Worst customer service and extremely poor quality of their products. The swimmers I purchased were clearly poorly designed and I requested a refund or even a credit and that was over 4 weeks ago. I posted my purchase back so they could provide me with a credit and now they won’t respond to my emails or messages. Such poor form for such a big company. So disappointing.

Tried so many times, but this brand has consistently horrible quality and inconsistent customer service that gives the bare minimum. As a brand building a following and loyalty, they do not put the customer first and are unwilling to do the right thing. I’ve purchased 5 suits over the course of 2 years and two have completely fallen apart. These are $175 swimsuits. They don’t hold up in any capacity at this price point even when worn a handful of times or to lay by a pool. The least they would do is give me a promo code for a future purchase or half store credit towards another purchase after. Nothing should fall apart that horribly in that time frame for that price point. As someone who’s purchased over $500 worth of product from this company, the teams and people creating and working on this product need to know how their “following” is being treated and how some of these products are frankly defective. I work for a large corporate retailer in a product capacity and if this happened in my day to day job I would have some really difficult conversations with suppliers and production. They seem to be having a problem with this, yet are unwilling to address and clearly don’t care about the longevity of their brand.