I started Moms Meals due to some health issues and having difficulty making my own homecooked meals. I was a bit unsure how well these meals would help me but I must say, it has helped me so much. I have lost weight, my sugar is under control, and the meals are so easy to cook. Just pop them in the microwave and done. I have had one or two issues with ordering with the meals, but as soon as I have called they have corrected the order and sent me a new order instantly. I highly recommend moms meals!
LK
Laura K.
I get the heart healthy menu
I get the heart healthy menu, unfortunately, because it is not a large number of choices and very low quality food. Such as, the Beef Taco with veggies menu, has maximum corn in it, which as you might know the outer layer of corn, a human cannot digest. So, it offers no nutritional benefit. Also, they only give you 2 small corn tortillas, so that the filler (filled with mostly corn kernels) goes too far for the small number of tortillas. The food choices are smaller portions of protein rich foods, so they don't sustain you till the next meal. If they offered snacks in-between, it would make it better. Also, you cannot get drinks, (juices), with each meal. Overall, the food choices for health issues are skimpy, tasteless, and poor-quality foods. And the on-phone agents don't seem to care.
MM
Marsha Massey W.
I finally read the entire label today…
I finally read the entire label today and every meal has not only has bioengineered food,
but way too many ingredients!!!
I'm stopping this service.
JH
Just H.
I just started using them via my…
I just started using them via my insurance. There was a HUGE back and forth from my doctor and my endo and them. I was told to expect a call, they never did. So I called and asked what was going on.
The lady said that they didn't get any information, so I called my doctor's office and let them know. A week or two goes by, until tonight when my husband came home from work saying that there was a box out there with my name on it. which is weird because I wasn't expecting anything.
So, they just packed up a bunch of stuff and shipped it. No call, nothing. I wasn't aware that they sent you a bunch on random meals for the first order....Which, cool but I have sensory issues and allergies. Most of the shipment was unusable. Hoping my husband and our niece can use it because that is waste. The info packet says that you can tailor your own meals after, which in theory is nice but in practice isn't.
So, reading on further you have to sign up for their site, no big deal but when entering my email? Can't type in the field. I'll need to call them tomorrow and let them know. If there is any another issue I'll make another review but so far, day one not impressed.
DA
Dave
Overall a good experience
Firstly, I have read many of the reviews, and I was surprised to see that customers have been disappointed overall, and generally have experienced negative service related issues. I am fortunate because as a member of United Healthcare, my mom receives a nice perk. Post discharge from an inpatient hospitalization or inpatient skilled nursing rehabilitation center, she receives free meals consisting of two deliveries of fourteen meals, for two weeks, for a total of 28 meals delivered directly to the house. That perk is a major convenience and very helpful.
It is interesting how we all have different experiences. Overall, I have been happy with the quality of Mom's Meals. I have also been happy with customer service. Any ripples that occurred regarding meal delivery were on the United Healthcare side. Mom's Meals needs an authorization from UHC to start the meal delivery process. That process was delayed because I was getting a runaround from UHC. The situation has been remedied.
As mentioned, my overall experience with Mom's Meals has been positive. Unlike Factor75, Mom's provides great variety. After a five year hiatus, I decided to give Factor75 another chance...and last chance. On my only recent delivery with Factor, out of twelve meals, nine were chicken. I had requested beef, fish, pork, and chicken. I did not receive any fish or pork. I have no food allergies, so there was no excuse not to ship these meals. In addition, unlike Factor75, Mom's Meals were packed securely and with plenty of ice. Factor75's delivery arrived barely even cool. I seriously considered chucking all the of meals. Factor75 did not offer an appropriate resolution. They ship chicken meals because they are inexpensive and saves them money. And their food is horrendous. Meals-on-Wheels is much better than Factor75.
My assessment of Mom's Meals:
PROS:
*Tasty meals
*Nice, thoughtful varieties of protein.
*Meals are aesthetically pleasing
*Convenient
*Good customer service
*Excellent food safety. The meals arrived cold.
CONS:
*The logistics regarding deliveries could be improved.
*The portions can be a little small.
*Not the "cleanest" ingredients. The meals need to have reasonable perishable dates, so meals are prepared with some preservatives.
Overall, I like Mom's Meals.
RS
Russ S.
Wild animals won’t even eat bread and…
Wild animals won’t even eat bread and tried to give burger patty to starveing stray and he sniffed ran away I am in hills wild animals eat anything but wont touch this food beware animals are smarter than we are at times
AS
Annette S.
It was a Burden!
My husband was recently in the hospital unexpectedly for four days. The majority of the time is was cognitively impaired.
You called him while he was in the hospital. I wasn't there at the time, (his wife and healthcare power of attorney). He told me later that someone had called and said that he qualified for some free food when he got home. He said yes, not really knowing what he was agreeing to.
He went home 3/9/26 and on 3/17/26 a mysterious, big, heavy, box arrived. I'm disabled and he wasn't strong, so it was difficult to get the heavy box into the house.
The food didn't look very appetizing but he did try it for dinner that night. He thought it tasted very bad, but forced himself to eat about 1/3 of the meal. Other meals were no better and the majority were not used. We thought of donating the meals to a local food pantry but given the quality it didn't seem respectful.
To get rid of the box with the very heavy ice that doesn't melt, my husband nearly fainted while taking it to the dumpster!
It seems like you are taking advantage of the insurance companies pay for this service. You shouldn't be calling a patient while they are still sick in the hospital and not thinking straight.
The box is too big and way too heavy for seniors and recovering people to deal with! Wouldn't dry ice be of lighter weight? And more than one smaller box would be better for most people to carry.
The taste and appearance, (the food looks grey) is depressing.
Your marketing makes it seem like a convenient and helpful gift from the insurance company, but it's not. Kindness and respect are expressed when you put yourself in the other person's place. Please think of how you would feel to have this come to your house, especially when you're in a weakened condition.
Now, when we thought that would be all, another big box arrived!
AR
Albert R.
Avoid this company they don't care…
Avoid this company they don't care about the patients.
Had a stroke and insurance called offering the service. A diabetic diet was ordered but they sent me a diabetic unfriendly meals full of carbs and sugar. Their response was to have me give it away. No concern about why the service was contracted for. What about my meals? Called to have it corrected, and they promised to get it right. No replacement offered. The second delivery was a disappointment also— they sent the same meals. I called a second time to get the meal plan. Although they said they would change after I called I’m not getting my hopes up.
Again no concern about what i was going to eat nor a replacement was offered. Had to throw some of the meals away and give away the rest. Could only take advantage of a quarter of the meals. Still dont know what to do with all the sugary juices cookies and fruit cups. I hate to waist food.
Highly disappointing! Please use a different company!!