I receive 20 meals every 2 weeks. Last 3 deliveries have been awful. 1st time ordered 5 different meals, got all 20 meals as Cheese Ravioli.2nd time ordered a variety and got half my order as Macaroni and Cheese, 3rd time variety again and got 18 Chicken Chile and 2 Macaroni and Cheese. Their food is not very good to begin with and I certainly don't want to live on Chicken Chile for 2 weeks.
SU
Susan
It started with busted meals
It started with busted meals, then went to busted meals and wrong menu or no menu,then to wrong menu and losing previous order on computer,have computer generated orders I don’t like or can’t eat,and last wrong menu and can’t place new order. If I get wrong menu again I will order from it and expect to get them. I am so frustrated now.
KY
K. Y.
Weird policies, organizational chaos, vague customer service meh
My shipping label but someone else's orders inside. Same meal for all 6 breakfasts bc customer service states 'They will replace any missing meals with the same exact meal as is policy' making breakfast monotonous hell. You cannot possibly only have one breakfast meal in stock this week, that would be extreme underplanning for a set menu. Website down for maintenance without notice, customer services states 'could be back within a week or so', so next week may be random selection. No place to select meals you do NOT want in your orders ever, nor an option to opt out of the massive amount of powdered milk that's comes each week. The meals are most definitely processed, your basic TV dinners. Portion sizes are ify depending on the meal selected, with some being ridiculously small like the 2 french toast sticks and no sides (with the WORST tasting dipping sauce), or the 3 lil smokies in a spoonful of beans. They also include a LOT of apple crisp/fried apples, which I get is easy to make in bulk, but it seems like it's too much, too sweet, too often.
EJ
Eva J.
Ultraprocessed TV Dinners
These are pretty standard, ultraprocessed TV dinners. The meat patties, meatballs, and chicken are typically ultraprocessed, sponge textured, chunks of chewy nastiness. The meals are filled with emulsifiers, fillers, preservatives, a ton of added sugar, and hydrogenated fats. They claim in their "Food as Medicine" website section that ultraprocessed, high sugar foods with weird ingredients and hydrogenated fats are unhealthy but that's exactly what they are. In addition, most of the vegetables are undercooked and difficult to eat. Ever try to eat a half raw potato? It's unfortunate that as a disabled person, this is what my insurance gives me and I have no choice.
I've never eaten more oatmeal in my life. Most meals have a "crisp" with them which is basically just oatmeal with some fruit slop in it. The other option is usually what's just hot sloppy jam which is very runny, sugary, and has very little actual fruit in it. It's runnier than baby food. The amount of oatmeal I'm eating now has my stomach continually in knots. Even the "granola" they send you is literally nothing but dry oats coated in sugar. That's not granola. Granola is a mixture of grains, nuts, seeds, and dried fruit.
I'd also like to ask, how many rock hard cookies, stale individually wrapped pieces of bread and buns, and packets of hydrogenated peanut butter we're expected to eat since they send a ton. And who eats a meatball sub on a hot dog bun or Salisbury steak on rice? Also, why are the peas always sandy and gritty? This is obviously the lowest quality food they can get away with so they can make a ton of taxpayer money. At $7-9 per tiny meal which probably cost them a dollar at max, they're raking it in.
You're also supposed to be able to change the order from the online menu on their website. The website hasn't worked in weeks and the only answer you get is that they know it's broken.
Finally, they're ridiculously hard to open. I always end up covered in hot food trying to take the plastic off. It's a burn hazard and if you opt for a knife to open it, a cut hazard. Not great for the elderly and disabled with weak hands.
SW
Stuart W.
Packing list doesn't match contents
Have not much to say bad about customer service at this point, however, first shipment via UPS was late a NH d was told by their food safety department to throw away the meals. I opened the box and the packing slip did not match the contents of the box, packing slip indicates 14 different meals, but had 5 of the same, and none of some of the others according to the packing slip. Next shipment via FEDEX arrived on time, same issue, 6 of the same when there should have been 14 different meals, 5 meals listed but not in the box. Wellcare should use a more reliable food service. Meals with biscuits are useless, biscuits are tough.
SB
Serena B.
Not very good
I just hate to complain yet, these meals are just not very good. Only two compartments for food. One always filled with super sweet sugary stuff called apple crisp or cranberry rice pudding. The main course is not very good. One particular meal is pesto pasta and it's nasty. Very little protein in these meals. I asked if they could put vegetables instead of this sugar blob they said no. So it kills me to waste food but, I throw that apple crisp stuff and the cranberry rice pudding in the trash. Not one meal is good. The meats are some kind of pressed who knows what. All in all the box it comes in is very good and im collecting them to make a cat tower for my cat. It's sad that a lot of money goes into the packaging of a very unsatisfactory meal that isn't even satisfying at all. Very dissatisfied.
JR
Jerry R.
BAD MEDICINE - Boring, Tasteless and Repetative
The Mom's Meals website claims that their food is medicine. However, they fail to note that it is indeed BAD MEDICINE. I receive Mom's Meals through the local senior nutrition program. I'm complaining for them more than myself. Mom's is totally ripping them, and tax payers, off. Mom's claim to have dozens of delicious and nutritious meals, yet over the last three months, 83% of my deliveries consisted of the same two meals. My two meals are 1) salsbury steak with peas, and 2) a silver dollar size egg patty, pancakes and an apple compote with oatmeal. They don't even include syrup for the pancakes.
SS
Stefanie S.
I would leave zero stars if I could
I would leave zero stars if I could. From rude customer service. To discontinued favorites. To supervisors that don’t have time to speak to customers but have time to tell their reps what to tell the customer about how they don’t have time to speak to me. I was left in a blizzard without any food. The delivery date changed to a date i won’t even be home to intercept. Why sent a confirmation text saying my order is on the way if the order never left.