momence.comReviews of momence.com

Response from momence.comJul 13, 2026

Hi Joyce, thank you for taking the time to share your experience! We're so glad to hear that you found our chat tool helpful and that the information provided was clear, concise, and useful in resolving your issue. It's great to know you were satisfied with the support you received. We appreciate your feedback and look forward to helping you again whenever you need us!

Response from momence.comJul 13, 2026

Hi Rob, thank you for your kind feedback! We're happy to hear that your issue was resolved quickly and accurately, and that you found our team's communication friendly and professional. Following up to make sure everything is working as expected is something we strive for, so it's wonderful to know that stood out. We appreciate your support!

Response from momence.comJul 13, 2026

Hi, thank you for sharing your experience, and we're very sorry to hear about the frustration this has caused. We understand how concerning an unexpected charge is, especially if your cancellation was confirmed. This is not the experience we want anyone to have. We'd like to investigate this as quickly as possible and make sure it's resolved. If you haven't already, please reply to your existing support ticket with the best contact details for you, or send us your ticket number so we can escalate it with our team right away. We appreciate your patience and the opportunity to make this right.

Response from momence.comJul 6, 2026

Thank you so much for your kind words, Neeta! We're thrilled to hear Santi was able to step in, quickly resolve your issues, and turn your experience around. We'll be sure to share your feedback with Santi—they'll really appreciate it. Thanks again for taking the time to leave a review!

Response from momence.comJul 6, 2026

Thank you for your review, Jon! We're glad to hear you had a quick and helpful support experience. We appreciate you taking the time to share your feedback!

Response from momence.comJul 6, 2026

Thank you for your kind review, Elizabeth! We're so glad Angie was patient and helpful throughout your support experience. We'll be sure to pass along your feedback to her. Thanks again for taking the time to share your experience!

Response from momence.comJul 1, 2026

Thank you for your kind words, Alisa! We're delighted to hear you had an amazing customer service experience. We appreciate your support and look forward to continuing to help whenever you need us.

Response from momence.comJul 1, 2026

Lamentamos mucho conocer su experiencia y entendemos su frustración. Esto no es el nivel de servicio que queremos ofrecer, especialmente durante el proceso de onboarding. Agradecemos que haya compartido sus comentarios, ya que nos ayudan a identificar áreas de mejora. Si aún está dispuesto a ello, nos gustaría revisar su caso con el equipo correspondiente. Puede escribirnos a [email protected] con más detalles para que podamos darle seguimiento.