MokwheelReviews of mokwheel.com

Mokwheel customer service is responsive!

I purchased the Obsidian 2 years ago, and last month I purchased 2 more Mokwheel E-Bikes. Another Obsidian for sure. It just exceeds my my expectations for an E-bike. Today I took the obsidian on a 25 mile rough terrain bike trail, loaded with tree roots, and many hills and sandy areas. The Obsidian makes the ride a breeze and comfortable with the shock absorption. Fat tires breezed through the sand areas and up steep hills with no effort, and I’m 63! I also have the dog carrier and bike hitch. The bike hitch is very solid and I feel very secure with its ability to hold 2 Obsidian bikes down the highway.

I originally bought the wife a bike. After riding it, I decided I wanted one too. High quality. I like the way the battery is incorporated into the frame. Plenty of power!

I’m writing to express my deep disappointment with the customer service I’ve received so far regarding a warranty replacement for my Mokwheel Mesa ST 1.0 bike seat. To summarize: the original seat was damaged and a replacement was supposed to be sent under warranty. However, instead of the seat, I received a metal rotor. I understand that mistakes happen, and when I contacted Mokwheels support team, the representative acknowledged the error and assured me that the correct seat would be sent promptly. Unfortunately, two weeks later, I’ve received yet another metal rotor instead of the seat. Orders 26738 and 40556. Called back again. This time I was assured that the correct item would be sent. Two weeks later - still nothing received, and customer service told me today that probably the seat was lost on the way to DHL shipping company or somewhere else. Tracking says the part is en route to DSL, the status is not updated since May 28th 2025. Noone could escalate the issue so far, seems that at Mokwheel noone cares about their customers after purchase is made. Very frustrating. Diana K

Great bikes. The arrived fast and in perfect condition. We absolutely love them. The deluxe accessory packs were well worth the price. One thing that impressed me as a wanna be mechanic, is that they sent backup nuts and bolts and even brake pads on both our bikes. That is great customer service. We love the Basalt and Asphalt bikes! Great power and battery life!

We spent a lot of time researching and designs of electric bikes and so glad we landed on Mokwheel! After reading several reviews, I was hesitant on ordering because the only thing that was being reported as negative was the shipping delays and lack of communication with customer service. We decided to move forward and crossed our finger that, based off of reviews maybe the company improved response time and ironed out the kinks with shipping. I can report that something has changed or maybe we got lucky! They arrived with in 2 weeks and in the best, heaviest, and structurally sound packing I’ve ever seen. No damage at. They are heavy solid bikes. Not a complaint but I’d recommend having a support partner with you. We received all the tools necessary to put the bike together and it’s a great kit to keep with the bike while riding. We are having so much fun on them.well worth the investment!

Je ne peux mettre que 5 étoiles et c'est dommage. Très bon vélo, superbe qualité. Le Sav est très performant et professionnel. Toujours à l'écoute du client. Je recommande fortement. Bravo

Love my Obsidian ST. Been wanting an E-bike for awhile and did lots of research. This bike is a beast. Pretty easy to put together and so far so good! Very stable ride! Live it!