ModularbottleReviews of modularbottle.com

The bottle we received feels extremely cheap. For the price, I’d expect much higher quality products. The main lid spins and when I finally get it fastened on, I can’t get it off again, the alternate top options are incredible hard to open in general. Customer service has been completely unresponsive after multiple attempts. I wouldn’t waste your money on these water bottles. I’m extremely disappointed.

My bottle arrived so quick only after 2 weeks! I asked if they could throw in a flat cap and they did it free of charge! I’ve been using the bottle for a few days now and it’s been AMAZING! 🤩

Ordered a 3 pack, the water taste changes when used and if water is in the bottle for a few hours it gets a horrid plastic taste Reached out to customer service who offered silly options. And lucky enough I paid through PayPal and won and claim against them I now got a refund and 3 useless bottles to discard. I wanted these for so long finally bit the bullet and the initial look of plastic seam was sad. I went a few days without using it with the disappointment only to take it to work the first day and felt I'll due to the plastic taste of the water. I don't know what the hell materials this things made from but I'm guessing it's not good grade and this product should be professionally recalled!

The lid cracked, making the bottle unusable. The plastic seems to be of poor quality because I have hardly used the bottle. Support is only offering me a small discount to buy a new bottle. Considering the price, the quality and service are not up to standard.

This company responds very quick to all overall questions I had. Shipping time was standard but item is packaged very well. I use my new bottle for everything. I mainly got it for making infused drinks, pre-workout, and tea. The glass does clean really well and easy, just be careful with it as the glass replacement warranty is only for 99 days in case you brake it. Overall, really happy with product and company.

Absolutely unacceptable after-sales service and absurd return policy. I purchased a bottle from TMB ModularBottle expecting at least the same quality as a previous smaller version I had bought before. What I received was clearly inferior: the lid spins loosely without functioning properly, and the overall construction feels cheap, flimsy, and overly plastic-like. When I contacted customer service to report the poor quality of the product, their “solution” was outrageous: either accept only a 50% refund, or return the item to the United States at my own expense for a full refund. In practice, the international return shipping cost is so high that it makes the supposed full refund almost meaningless. So let’s be clear: if you receive a poor-quality product, you may be left with two terrible options — lose half your money, or spend an unreasonable amount just to send it back overseas. This is not a serious way to handle a legitimate quality complaint. A return policy like this is unfair in practice and completely unfriendly to international customers. Buyers should think very carefully before ordering from this company, because the real issue is not only the product quality, but how the company behaves when something goes wrong.

I love it - what i like most is the fact that i can clean it properly as all parts are removable. also looks great

I wanted to say, i’ve tried a lot of bottles and definitely this is my favorite one by far! It’s genius, love how it adapts to every type of drink. I also like that i can place the small infuser inside when i have ice in it and it would keep the ice from falling when drinking! Also it’s actually easy to clean, i basically have just two parts to clean ( the glass and the drinking top) , and it cleans properly in the dishwasher. Congrats to the team