At Modholic we’re committed to creating the most unique shopping experience possible. Our mission is to continue achieving complete customer satisfaction by providing affordable reproduction designs in high quality materials (leathers, fabric, metal, and wood) at fair prices. Our extensive selection and superior customer service coupled with the convenience of online shopping make it easier than ever before to find exactly what you want for your home and office.
Modholic (modholic.com) has 208 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
modholic.com
Website
modholic.com
Category
Furniture Stores
Location
Roselle Park, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 44% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Super quick shipping, super packing job, awesome product. Very easy to put together. Would highly recommend!
Response from ModholicApr 10, 2023
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
NB
nancy B.
Perfect Table for Small Space
I searched high and low on the internet for this specific table. Ordering from Modholic was the answer!! Best price, easy ordering, great communication and on time delivery. Highly recommend!!
Response from ModholicApr 10, 2023
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
LD
LD
Solid, beautiful, fun and modern dining set
The tulip table and chairs were exactly as described and the order arrived on time, in good condition. We love the dining set and use it daily. It is solid, beautiful, fun and modern.
Response from ModholicApr 10, 2023
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
JH
Judith H.
Response to Modholic’s response
I have written a review of the Modholic below. Even their reply is misleading, same as other statements made there regarding their service. Read reviews on their service at Yelp to confirm my experience.
1. I purchased a table over the thanksgiving sale in late November 2022. The company was closed until AFTER the Thanksgiving weekend. I paid $50 online for regular delivery but wasn’t able to inquire regarding white glove service until after the holiday weekend. At that time I paid AN EXTRA $100, total of $150, for white glove service. They have absolutely NOT given me any “ vacation hold”. It took almost 3 weeks to set up a mutually agreed delivery, and in fact the delivery service threatened a charge for a vacation hold if I couldn’t keep their date (December 19). The delivery coordinator advised me that deliveries are “ not at my convenience “ but as determined by them. Though luck.
2. It is Modholic’s responsibility to properly instruct THEIR White glove delivery choice to ask customers to clear away or leave behind the packing. The burden is NOT on the customer.
3. Their refusal to get a supervisor on the phone with me and absolute inflexibility to accept PROFESSIONAL repackaging at MY cost w a moving or shipping company shows the attitude of their customer service. Tough luck again dealing with them.
4. As such, the last paragraph about contacting them for further help is meaningless. I HAVE tried to resolve this BEFORE writing my reviews and no one was there “ happy to help”. The opposite it true.
Once you paid this company, good luck trying to work out any potential problem with them. Banging your head against the wall is more pleasant.
PPS. Modholic’s latest response is yet again simply misstating the facts. I have not ordered an item and immediately put on vacation hold, rather paid their regular shipping fee of $50 and upgraded it to white glove delivery with an additional $100, then spent many hours over many days trying to time a delivery “at the convenience of their delivery team”, as told to me by the delivery coordinator. See Yelp for reviews with people having exactly the same type of problems.
Modholic hires the delivery team but seems they don’t care to assure that the customers don’t run into unpleasant situations when the white glove service, without asking, clears out the packaging. The delivery team should be instructed to ask what to do with the packaging materials, not clear them out without a word.
With the packaging excuse, Modholic simply refuses the refund, as they prefer to keep the money, and doesn’t accept a paid-for-by-the-customer professional packaging as offered by me. Even though they insist on the original packaging for safe transport, they won’t even consider a paid for pro job and judge the safe delivery of the item after arrival. They are unnegotiable because they are intent on not having to refund any money.
They are not willing to put a supervisor on the line to discuss. And keep making responses which are far removed from reality.
There is no one to help you at this company. If you have an issue, either give up or go public like I am doing, including the BBB, and dispute with the cc company. Otherwise, there is No cooperation or help no matter what their canned response lines say. Buyer beware.
Response from ModholicMar 3, 2023
We sincerely apologize if we failed to meet your expectations in anyway. We can see that you made the purchase on 11/25/2022 with a vacation hold service paying additional $50. Upon on your request the service level is upgraded to White glove(room of choice delivery + assembly + debris removal) & Modholic upgraded the service level charging $100 only instead of $150.
As on ongoing effort to improve customer experience with us we made the following changes in January.
* Vacation hold fee $50 is offered free of cost. We will hold the inventory in our facility at no charge until further notice from customers.
* Lowered the White Glove Service fee from $150 to $125.
* Increased the return window from 30 Days to 100 Days.
Regarding the cancellation request :
We request customers to contact us before the order leaves our warehouse. We will not be able to cancel any order that leaves our facility we're obligated to pay back & forth expensive shipping costs to retrieve the goods shipped. By the time we received your request to cancel the order it was too late as the order already shipped from Modholic and the same was explained to you over the phone by our customer service.
Regarding Return window issue:
With reference to your purchase date & the date we delivered the order to your door, the return window is supposed to expire 1/19/2023. Modholic honored the return request even though we received the request a month after the return window expired. Kindly check your shipment confirmation email we sent to you on 11/28/2022 to find the return policy mentioned on it.
Modholic will not accept any return without the original packaging as mentioned in our policy & shipment confirmation email sent to you. As a part of white glove delivery service the carrier will remove debris under the supervision or presence of the customer after the inspection & assembly of product. It is customers responsibility to retain the packaging from the carrier in case if a return should be necessary hence we request you to not make us liable for it.
Modholic wishes to provide happy customer experience & we do everything in our power to resolve issues inline to our store policies. We hope you will reassess everything considering the information provided above & understand that innocence of Modholic in the complication. Incase of any further clarifications in this matter kindly contact us during normal business hours. We will be glad to assist you.
Best Regards
Modholic Grievance Redressal Team
PF
Paula F.
We are so happy with our Modholic Tulip Chairs
We are so happy with our Modholic Tulip chairs... My husband has been asking for these types of chairs for at least 6 - 7 months. Our kitchen niche is very limited on space, and to complement our indoor grow system he really wanted these exact chairs with a blue cushion he had seen online. We looked everywhere, they are so expensive and one store was out of business that we tried to buy from. I found Modholic, and the chairs in white were a great compromise and look amazing! Better in my opinion… They are sturdy with a metal base, I love the fact that they swivel completely around. As a designer, my husband was very impressed with the design/sturdiness and comfort of the chairs. Very easy to clean, fitting very nicely in a small space and they were the best price we have seen! We really feel that we scored on this purchase and are now eating at the table every night! Paula & Rob F.
Response from ModholicMar 1, 2023
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
BU
Burak
Barcelona Chairs
I ordered two Pavilion Chairs (aka Barcelona Chair replicas) from Modholic as well as a triangle coffee table. Delivery was super fast, everything was very well packaged and items were beautiful. All items were high quality and exactly same as on their website. It is great to have the luxury design feeling for fraction of the original price. I highly recommend them.
Response from ModholicFeb 28, 2023
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
CC
Cassidy C.
I absolutely love my table I…
I absolutely love my table I received!!! Great and fast shipping!!!
Response from ModholicFeb 28, 2023
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
NK
Nail K.
A very good table
We are very satisfied with quality and price of this product. It arrived timely, and although we use it every day it is still in very good shape after 6 months.
Response from ModholicFeb 28, 2023
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.