Danny S.
Shipping and delivery time is long
Shipping and delivery time is long. Placed an order in October, it arrived in March. I didn't expect it arrive in days, but 5 months is a lot.

At Modholic we’re committed to creating the most unique shopping experience possible. Our mission is to continue achieving complete customer satisfaction by providing affordable reproduction designs in high quality materials (leathers, fabric, metal, and wood) at fair prices. Our extensive selection and superior customer service coupled with the convenience of online shopping make it easier than ever before to find exactly what you want for your home and office.
Modholic (modholic.com) has 208 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 2 reviews with 3 stars · Clear filters
Danny S.
Shipping and delivery time is long. Placed an order in October, it arrived in March. I didn't expect it arrive in days, but 5 months is a lot.
Art M.
I received a broken chair on Sept 20, 2022 and immediately notified Modholic of the issue (pictures and video). They acknowledged the chair was broken and they promised to resolve the issue. It has now been nearly 3 months since they promised to resolve the issue and they have stopped responding to my emails. I am now stuck with a chair I cannot return and they will not fix. In response to Modholic below, I only received a call after asking Paypal to get involved. I did respond promptly to their last email in which they offered to make it a priority. They have yet to respond to over the past few days. Looks like the cycle of no response is starting again. Update (1/20/23)... a replacement chair finally arrived today! Shevy from Modholic was super helpful in finally getting this issue resolved. I love the chair and have updated my review to a 3 star (1 original with a 5 for Shevy and the great chair.
Response from ModholicDec 15, 2022
Hi, We sincerely apologize for the inconvenience caused by the delay in responding to your issue, we don't understand how this issue slipped away from our cases. We tried to contact you over the phone so this can be resolved on a priority basis. Request you check your email and contact us at your convenience so that we can work on resolving this issue. Regards, Modholic Customer Grievance Redressal Team.