ModelonesReviews of modelones.com

Do not buy from Modelones! Their shipping policy states that they use DHL for international shipping but they don't! They use sypost who are the most ineffiecient shipper I have ever dealt with. When I asked Modelones to follow up on my order as I wasnt getting a response they told me to call the transporter myself and they cant help me.. Surely they should follow up on orders sent to customers and not just shrug off the responsibility because they have made their money, they will never get another order from me!!!!!

I purchased a 7 piece poly gel nail kit and it’s honestly so worth the cost. The shipping took about 3 weeks (to be expected) and when it arrived it was packed extremely well. I feel awful for the people who didn’t have good experiences but mine was amazing. Also all the items seem really well made except the uv lamp which was free!! So I really have nothing to complain about.

Gel product from Modelones are surprisingly great! Highly pigmented, thickish consistency, you could almost do just one coat on some colours. I'm even going to say their top coat, is by far the best quality I've ever come across overall in price and quality. The glue for large gems work a treat and the "gel cream" which is essentially art gel is fantastic, again highly pigmented. The customer service is not great and shipping is average but honestly for these gels, worth it.

Lovely products and so generous with free gift! Very excited to start creating some sets with their products! I placed an order with modelones for 3 acrylic powders a brush and two mirror effect powders I got a free gift with this aswell for the amount I spent. After reading reviews I was very sceptical about my order but it came within a couple of weeks and all is in great condition! However the order number they gave me didn’t work I tried a few times but before company replied to my message my order came so I’m not sure about this fake order number but regardless I wouldn’t worry about placing an order with them. Great delivery and products.

So after reading all the reviews I was sooo scared about what was gonna happen with my package, I spent $85 and as a student this was a lot of money to spend for me and with the risk of it not showing I was very worried. I ordered on the 23rd of August 2020 and it arrived today on the 18/09/2020 which was quite fast considering I live in New Zealand and its during covid-19. I just want to say if you order then the items are smaller then they look so maybe buy a little more than what you think you need if you don't want to do a second order anytime soon. All my items arrived, none were damaged and they look great. They gave me a tracking link to some place which was called 17track which I couldn't figure out how to use so I messaged customer services and they were amazing and really nice and gave me a link to sunyou tracking which worked for me. I have yet to try the product but it is a great way to save money rather than buying from amazon (I can not buy from there because I live in NZ). Only thing to note is it comes in a bag which is made of bubble wrap kinda rather than a box but all my items were fine so yeah. If you are worried because of other reviews then hopefully this makes you feel a little better.

I had just recently bought $42 worth of a nude dip nail set from this set over 3 weeks ago. Not only did I not receive ANY notifications regarding my shipment, but when I just recently went to go check my purchase, the tracking number could NOT be found. I emailed the company and tried to get a refund and they have yet to do so. I am BEYOND livid and upset. Do not buy from this company whatsoever.

Terrible customer service. They won’t answer my questions with a yes or no. I’ve been tying to do a return and literally they don’t answer my questions and just use templates as a roundabout way to prevent me from returning their crap, which I also have to pay the return shipping for. I don’t mind paying for return shipping but the least you can do is make the return process easy. I’ve been emailing them for over 4 days. The quality of the stuff on the website is terrible if you’re going to buy from them buy it on amazon because amazon has a great return policy in case the quality is crap like all my items were. Also if you’re curious buy the sets because the quality and price is much better. The individual gel polishes come in cheap black plastic packaging instead of the standard glass bottles that basically all nail polish comes in. Also, none of the marketing images match the color you’re actually getting, so look at the reviews for pictures and if there are none don’t buy it. The poly gel tubes come all scratched up and look like they’re old stock. If they weren’t sealed with foil, I would've assumed they was used. I don’t think they’re going to refund me so I’m leaving this review so that others don’t make the mistake I did.

I placed my order and got it a week and a half later ! I was pleased about that. I opened my package and there was no free gift according to them worth $9.99. Not sure if they ran out of the “free gifts” or whoever packed it forgot to put it in ..?! I emailed them and they actually refunded me $9.99 . I was please with the service. The products are good and the lamp I ordered seems to work ok.