Modani FurnitureReviews of modani.com

Jenece handled my claim. She was efficient, friendly, and acted quickly to resolve my issue to my satisfaction. Will definitely continue to look to Modani for my furniture needs.

Fast, courteous and very satisfactory service. The phone service call I originally placed (corporate) was anything but! So happy I called the store directly. I was a repeat customer on this purchase and plan to be one in the future. If i had left it with the call I placed to corporate, it would have been my last time shopping with Modani. Thanks again Barbara!

Chris B was awesome, easy to deal with, and to find a solution

Barbara was great. We received an item that was damaged and she was very helpful & responsive. She coordinated a replacement to be sent right away.

I recently ordered a sofa set from this company, expecting a smooth and timely delivery process. However, I'm disappointed to report that my experience has been anything but that. My sofa pieces were supposed to arrive within the promised time frame, but they have been significantly delayed. To make matters worse, the customer service representative handling my order provided inaccurate information on multiple occasions. This led to further confusion and frustration, which ultimately resulted in the company firing the representative. While I understand that mistakes can happen, it's disheartening to know that my order wasn't handled with the care and attention it deserved. Despite the setbacks, I still hope that my sofa set will arrive by June, as I've been looking forward to enjoying it in my home. I'm crossing my fingers and praying that the company can rectify this situation by delivering a high-quality product on time. However, based on my experience so far, I'm hesitant to recommend this company to others. In summary, the delays and inaccurate information provided have marred my experience with this company. While I appreciate their decision to fire the unhelpful customer service representative, I can't help but feel let down by the overall process. I hope they can turn things around, as I'm still looking forward to receiving my sofa.

I rarely write reviews, but I felt compelled to share my extremely disappointing experience with Modani. I ordered furniture from this store almost two years ago, and they have still not delivered the items I purchased. Despite their ongoing failure to fulfill the order, they continue to charge me for the furniture. From the moment I made the purchase, the customer service experience with Modani has been nothing short of a nightmare. I have made countless attempts to contact the store and resolve this issue, but I am constantly met with unresponsiveness and unhelpful answers. The communication has been highly unprofessional, and it has become an emotionally draining and time-consuming hassle for Us. This experience has not only left me without the furniture I need but also with a sense of deep frustration and regret. I wish I had done more research and considered other furniture stores before investing my time and money into this business. I highly recommend that potential customers explore other options when shopping for furniture. My experience with Modani has caused me to lose faith in the company’s ability to deliver on its promises and has left me with a terrible taste in my mouth. Save yourself the headache and choose a more trustworthy and reliable store for your needs. Rating: 1/5 stars (would have chooses a 0 if I could)

Worst customer service, the furniture is not built to quality standards. Company does not even stand by its own products for even an year. No manual available to even repair on your own. Stuck with a dresser with a drawer hanging out.

Modani buyers beware. It is Poor quality . They have Astronomically high shipping fees. The customer service or rather lack of customer service is astonishing, when there are so many fantastic Co out there providing great service. You are expected to deal with somebody via text, they take days between to respond and don’t give any offer of solution except to mention the outrageous 35% fee to do a return. Think twice