MochipanReviews of mochipan.com

Clothes arrived and are just as I'd hoped! The customer service was amazing and the owner was very accommodating and responsive. I would 100% recommend buying from here!

Mochipan is great! My strawberry robe did arrive and was beautifully made! I am from Grand Rapids Michigan and the service to get the robe to me was excellent. The robe is very soft and comfortable and of course very cute :) 🥰 I highly recommend buying from mochipan.

I ordered this robe on September 10th and it was shipped on September 20th. I received the package on October 11th and was able to track it the entire time even with standard shipping. The strawberry robe is very nice quality with some additions/changes made by the company to improve on the design. I was very satisfied with the overall process of the purchase as I did reach out to customer service with a question and received a response within 24 hours or so. I'd recommend this company to others rather than ali/wish because of the quality, transparency and the fact that they accept PayPal as well.

i made a big order on july 29th, it was my first online order so i was scared, it took a while to arrive (almost 2 months) but trust me, it is SO worth it! the quality of the cardigans, sweaters and pants is so good and firm (in a good way, of course), their email replies usually takes 2 hours or 4, the tracking wasn't available but it came in good conditions anyways. i even got a item refunded (it was a 42cm tigger skirt, out of stock but they even asked to change it to the same one but in 39cm) with no problem, definitely will buy again from this store. they also sent some little gifts for the late arrival! thank you sooo much mochipan ilyy

I love my Strawberry robe! It’s so soft and the size is perfect for me! Customer service was super nice, and they replied quickly to all of my questions.

Edit: It’s now December 22 and while I wear the robe a lot because it’s comfy, I’ve realized how low quality it is. Multiple buttons have fallen off. I’m not talking about the part that you can sew on, I’m talking about the strawberry that’s glued to that part. I’ve tried reapplying super glue just to have them fall off again. I’m going to have to remove all the buttons myself, buy some new ones that aren’t cheap and sew them on. With all of the issues I’ve had with this company, I would not purchase again. It’s not worth the price at all. The robe itself is decent, but I feel that with my order in particular, the company lacked communication and was difficult to deal with. The robe was ordered May 11th as a birthday gift from my husband. On May 25th when we still had not received the robe, my husband emailed the company, to which they referred us to a blog post explaining that they received a ton of orders and things would take longer than expected. Totally understandable. And it even said, "Your order is slated to ship out within the next week!" However, after three weeks, it still was not shipped out. I emailed again on June 20th inquiring about the robe. They said, "I've taken a look at your order and noticed that your order has a special note on it-- it appears that we sent an email to you approximately two weeks ago regarding your order, but it was returned to us. I'm sorry that we've yet to reach out to you again regarding your order." It's disappointing to hear that they knew the email didn't go through, but didn't bother to resend it. I have no issue with a product taking longer than expected, but I would hope there's proper communication about it. The email continues that they made a logistical error and ran out of my size. They wouldn't restock until the end of June and could be shipped as soon as the first week of July. However, they said if I chose another size--that they had in stock--they could ship the order out the week of June 27th. I decided to go with a different size so I could get it and not have to worry about it. On July 2nd (the last business day of the week they said my robe would ship) I checked the tracking which still had not been updated. I sent them another email asking if they shipped it and if not, when I could expect them to. They told me their system was congested and they still had not shipped it, but they would push it to the top of their list. I finally received the robe on July 17th. I hate to leave negative reviews, but my experience with this company wasn't as good as I hoped. They put out their final blog update about the robes on May 12th saying that they would start shipping on May 20th. When I saw others receiving their robes and no further updates, it felt like perhaps mine was the only one that hadn't shipped. The one time they attempted to update me through email after that--without me having to contact them first-- they knew it didn't go through and didn't bother to resend it. I truly have no issue with waiting longer than expected for a product as long as there's clear communication about it. I don't feel that there was proper communication with my order. I do appreciate that the company responded quickly to my emails. I just wish that for an $80 product, they would have been more proactive about getting a correct timeline to me without me having to reach out to them first. I do think this is the result of a rapidly growing business and is something that they can easily iron out with time. I would like to confirm that I DID receive my robe. I saw people on social media thinking the company was a scam, but it's not. Just some growing pains that hopefully will lead to a better Mochipan once figured out!

After I got an email confirming my purchase on one t-shirt it took Mochipan a month to send out my order. After that shipping tracking showed my order staying in Chine for almost a month. At that point I sent a message asking what's going on with my shipment and they answered really fast. After all I had to wait for my order around 2 and a half months from the point of purchasing it. The product itself is just as described and alright quality, not what I would get from other stores for 20€ but good enough that I would pay that amount again for a pretty shirt of the same quality. Very happy with what I got. If you have the patience to wait a little while, I would recommend Mochipan! This is already said on the site but really remember to double check sizing! All my clothes are XS-XXS but the t-shirt I ordered from Mochipan is L and it's just my size.

Very communicative and friendly customer support. Their product was worth the waitlist and time it took to receive.