MochipanReviews of mochipan.com

This is my first-time shopping on an Instagram-recommended store. I can confidently say that the store owner and everyone who works with her are super communicative, and are not hesitant to continually give updates on the status of orders. I definitely recommend this store to everyone, and to not be afraid to ask questions about anything! Super friendly and responsive; they even sent an email to confirm if I received my order after it shipped! 10/10 would recommend :D

Strawberry rope - love it Ordered the strawberry rope as a gift for my daughter and it is so cute and she loves it. Thank you 😊

Customer service is amazing. I didn't really know for sure what I was supporting when I first purchased, but seems like the person behind the product is very passionate and genuine. Because of the amount of orders placed there was a delay in receiving the product, but it was well worth the wait. I love my robe so much, so cozy and well made. I bought it for a photoshoot which I have yet to do🤣 just enjoying the robe in the meantime!

Ordered the strawberry robe. There was a delay in the order due to the mass amounts of orders they got from the robe going viral, but they were always very kind and on top of providing updates. I never once needed to contact them, they always notified me first. I have had the robe for several months now and I absolutely love it. It is soft, cozy, well made. No issues with switching or buttons. It is the ultimate robe to wear around the house.

Ordered the strawberry robe as a gift for my daughter. The robe is perfect with the exception of one button falling off the first time she wore it, but sewed it back on. I know the owner had a ton of orders for her item and had some problems. She has stayed in touch with updates about the delays and has been most cooperative in keeping the customers informed. She has also offered a healthy discount on future purchases as a means to make amends. I appreciate her professionalism and care for her customers. Despite the delay in receiving the robe, I would gladly order from this company again.

No tracking information and no notification that the order has been sent out. It took over a month to receive my blouse. The problem isn't the time it takes, it's that you spend all this time not knowing if you'll even receive your item. That's the first problem. Next is the quality. Is the blouse cute? Yes. It looks as it does on the website, but don't be deceived. The craftsmanship is poor; there were threads loose all over the garment and the fit is completely off. It's described as one size. For who?! It's a good thing I'm a size small because it just barely fits right. I don't think it's the company's intention to rip people off; it is a legit company. However they really need to fix these issues that many people have brought up!

Horrible communication. Ordered an item on December 13th, received no confirmation of the order (yes I checked my spam), no tracking, and completely missed the entire holiday season (NYE would have been acceptable). When I reached out, customer service took 4 days to reply (I sent an email on December 23rd, and didn't hear back until December 27th), said they estimated it should have been delivered but could not provide tracking. They claim to have sent another package, but again provided no tracking. Finally a week later they "got their system synced" and gave me a bad tracking number. So three weeks later, I'm out 65 bucks, and no idea where either of the two packages I was sent are. I'm about to do a dispute with PayPal, because this seems to be a scam or something. Edit: I've edited this post to correct a few facts. You say you took time off, which is fine. The issue here (and the issue with most of your negative reviews) is that you don't communicate well. People really don't like throwing their money into the internet and not hearing back from you for several days. My order was never acknowledged until I took the initiative to reach out to you. I checked my spam. But besides that, if you're taking time off work, set up an automatic response to let people know what is going on. I have a vacation response on my email, everyone I know does. Had I known you were taking time off for the holidays and your birthday (which is wonderful, people work too much) I would have probably purchased from a different vendor. But I didn't know your plans, and because of that didn't get gifts in time for the holidays. So now I'm mad. Do you see how communicating with customers would have avoided this whole situation? People won't get as mad about delays if they know what is going on. I couldn't even tell my girlfriend what day to expect the package and felt like an idiot because I had spent money on some website and didn't even have a receipt to show her. Edit 2: Store has been in communication and is working on a resolution, so updating the ratings to 3 stars.

Clothing items were cheap quality and unfortunately the pants I received (egirl punk cargo pants) had an incorrect belt typo, and was much shorter than the picture. Overall textures were not my favorite but it's likely something I can work with. Disappointed at how much I spent vs the general price I've seen elsewhere as of yesterday. I do have to say she was lovely in communication back and forth and sent out a package after my original had been lost, though I did have to prompt her and ask her for communication to receive said communication. This clothing quality is very much costume like, so do not expect top tier, but it is cute.