MochipanReviews of mochipan.com

There were some issues with the postage of my package (issues with the shipping company I think, not the store itself), but the owner resent my package free of charge and was very kind about it :)) I left a poor review initially but they responded to it quickly and all of my issues were resolved

I ordered the bread purse for my girlfriend and she absolutely adores it, its able to hold a lot more than I expected as well which is a definite bonus!

It arrived on March but as the season has already changed, I couldn't wear the sweater... However the support from Rae after I wrote the review here was quick and kind. Thanks for coping with quickly -------------- I ordered on 21.Dec but is still not arrived. Sending many emails from ContactUs but no response. Just disappointing. Because it seems like business owner Rae is watching the reviews here, Please process the ORDER #7606 ASAP. Also you should check on if your email address (mochipanofficial@) is correctly working as some customers here sending emails to you but heard no response.

Ordered a really cute sweater early December 2022 and as of February 2023 I haven’t received the package and the seller has yet to respond to any of my emails asking for updates. The clothes are really cute but they aren’t cheap by any means so it’s quite disappointing. Update 6/10/23: I’m aware the seller has issues receiving emails so I reached out through their website. They were incredibly kind and said they could either resend it or offer a refund. I opted for them to resend it. This was all several weeks ago. I will update when either the item arrives or I opt for a refund :) Update 7/6/23: The seller felt incredibly apologetic about the sweater being late and so they offered to send a complimentary strawberry robe. Today the robe arrived!! The sweater that I originally ordered has yet to arrive tho. The robe is really cute and soft :) I’ll let y’all girlies know when the sweater arrives! Update 12/20/2023: The sweater still has not arrived now over a year since ordering it. I really wish I could recommend this brand as the clothes are so cute and the seller is extremely kind, but due to the consistent lack of packages arriving on time or at all for several customers and the fact that a whole year has passed and I still dont have the item I ordered I cannot. Unfortunately I can’t recommend this brand to anyone with the shipping and communication problems it currently has.

I ordered in June 2022, never received it. Let the seller know, they sent out a replacement, never received that. Let the seller know AGAIN, they sent a replacement for the replacement to a different address, never received it. Emailed them finally asking for a refund January 2023, no respond, emailed again, haven't heard back. $100 down the drain. EDIT: Rae has been in contact and has sent a replacement product. It has yet to arrive but the customer service has been nice and personal. I updated my review to 3 stars from 1 star and will update again after I receive the package!

After a little while I managed to get in touch with mochipan about an order that hadn’t arrived, thankfully the owner got in touch with me and sorted out my order, turns out it got lost in transit but I’m very thankful that they offered to resend my coat. I’m an very grateful for their effort’s May update: so I contacted mochipan and she said she resent it out, I got upset because everything was taking so long so I asked for a refund instead, she said she sent me a refund and it went through and she did also give me a very generous $55 gift card which is around £44.65. It’s now been ten weeks and the order I made using the gift card has not arrived. A bit disappointed but I can’t be bothered to try and find the time to keep messaging and trying to get in contact with the owner to try and fix things when nothing is working out for me clearly. At least I got the refund.

Got the strawberry robe for my adult daughter for Christmas. She LOVES it!!! It’s so soft and the little strawberry buttons and the stem hood are just the cherry (hehehe 😋) on top! I had some issues with delivery at first but it was resolved very quickly and communication was excellent. Thank you 🍓❤️

My partner made a purchase somewhere around December 2021. It's been a year and we have only received one email from Rae, where she informed us about problems with the warehouses producing the clothes. My partner and I have contacted her multiple times and have yet to receive an update regarding our order. The order was around 70 € so it's not a tiny purchase either. We are not sure if our or Rae's emails are getting lost somewhere but for now, I cannot recommend buying from Mochipan. It's sad because I thought that the clothes looked cute and I would get to support a small business. I will edit my review accordingly if I get any updates. Update 1: We were contacted by Rae who kindly offered to resend the package with some extra goods. Still, we haven't received an update email in a few days so we're not sure when the new package will arrive. Update 2: The new package was sent and we are waiting for it to come. I am very pleased with how Rae communicated with us through email. Update 3: We still haven't gotten the package after waiting for over one month since update 2... Update 4 (21.4.2023): I reached out to Rae through email and asked for a refund. She hasn't answered yet. It's sad that this didn't work out as well as I thought it would, but oh well. Update 5 (4.5.2023): Still haven't received any answers yet. :(