MochipanReviews of mochipan.com

Ordering from Mochipan was great! The shopping and checkout process were both simple and pleasant - and when I had follow up questions regarding my purchase, the customer service was amazing! I got everything I ordered quickly and I couldn't be happier with the quality. (I wore a sweater I ordered from the hiroko collection to a party today - and for the first time in my memory, someone complimented my outfit!) I'll be ordering more, and recommending others to do the same.

The way she makes these dresses I’m one size shouldn’t stray you away from the experience of buying them. She makes them very beautifully and intricate with detail. Plus I feel like a strawberry fairy and who doesn’t want to feel like that!

Despite having a few issues with the shipping, the seller is genuinely very kind. I've ordered from them before and did indeed receive my item despite waiting a while, and it came in great condition! So as long as you can have some time to spare, like me in most cases when shopping, you should buy from here because the items are high quality and made with care. Shipping is sadly our of the control of sellers, coming from me who sells some stuff as well. Sometimes it does require a bit of patience on waiting for seller responses. You aren't their only customer so try keeping that in mind! Hopefully the seller's shipping situation is resolved soon, despite that, I have no complaints!

I ordered two shirts on May 5th 2023 as a pre-birthday present for myself - I noticed after a few weeks I hadn't had any email updates. I was worried and reached out to Rae, as I had seen that they were working on rebranding their store to hold original designs and that was the hold up. They were extremely quick to respond and kind enough to offer multiple forms of help (replacement, exchange or flat refund). I will update with a more thorough review once I receive my items. 23/05/2023

After my emails not being responded to, I was actually able to contact Mochipan through commenting on their instagram page and working through DM :) They’ve been super transparent about their email boxes and other contact methods being messed up, and they sometimes even open their instagram stories to allow you to reach out for help there. Super nice owner, even covered shipping after my order had to be re-shipped.

This is my second time writing a review on Mochipan, and I'm sad to say that my experience with them has only gotten worse. I placed an order for a pre-order item back in October of 2021, yet I have yet to receive what I ordered. I understand that fulfilling pre-orders can take awhile, but I should have either received the item or a full refund by this time. I also understand that the global pandemic has been difficult for businesses and shipping. I placed another order from Mochipan in February of this year, but I never received it. It was supposedly shipped, yet it ended up getting refused by customs. I have tried to look into why it was refused, but I have yet to find out why. I have asked Mochipan for a full refund for both of the aforementioned orders, yet I am still waiting for a reply to the email I sent a week and a half ago. It's a shame that my experience with Mochipan has soured over the years because I really do like their clothes. Update (May 19th, 2023): The merchant has since reached out to me. She told me that a refund for my older order was issued on May 4th, but there was no refund on my end. She mentioned doing the refund via Paypal, but I am still waiting for that. I also found out why my order from earlier this year was rejected by customs in Canada. Apparently my pajamas were mistaken for actual fruit, and they were thrown out. Very bizarre, not to mention a waste of resources. I have shopped online for years now, yet I have never had that happen to an order before. Update (May 29th, 2023): I'm happy to report that I got refunded for both of my orders. :)

I ordered 2 shirts in November 2022 for Christmas. It is now March 28th and they STILL have not arrived. I have been in back & forth contact Rae, the founder, with weeks in between and nothing! UPDATE 5/15/23: No products ever came but I did receive refunds for both my items. I won’t try ordering again, at least not if I am ordering with the idea of a specific holiday in mind.

I was looking for a robe to help my brother relieve his anxiety while doing the laundry at the laundromat. Searched online and wasn't really finding "The One." Until strawberries came to mind, my brother loves strawberries. so I combined the words "strawberry" "robe" and various pictures of a similar looking robe came up. I had to find the official. It led me to the mochipan website, but upon looking at robes priced for hundreds of dollars my heart sank at the thought of what the price would be. I felt it would be UP there, $200 at least. But I followed the link, bracing myself for the price of... $72.99. My jaw dropped. Honestly, thought it was a scam at first. But when I sent it to my brother, he fell in love with it instantly. I took the plunge, made an account, and ordered 2 Soft & Comfy Strawberry Robes (Size: 2XL) and was pleasantly surprised they even offered payment plans. Which put me and my wallet at ease. Even provided me with free shipping, and a $15 discount welcoming me for signing up. I was set, and received my order notification. I wondered if I should've gotten faster shipping. It was to help accommodate my disabled younger brother, after all. I thought about it for days and decided to contact mochipan, where they responded swiftly, giving me shipping options, and sent me an email once I had chosen with a button to click and pay the shipping. Few days later I got a shipping notification, and the package arrived within 1 to 2 weeks. My brother was so happy it arrived and he hadn't even opened the box yet. The moment of truth I brace myself for… A beautifully packaged pair of 2 plush robes. Brother unzips the bag, and what unfolds is an absolutely gorgeous robe just as pictured on the website. Relief washes over me (NOT a scam.) My brother smiled ear to ear, put on the robe and declared "I'm a strawberry!" We laughed. And my brother was able to go out comfortably and do his laundry. It makes me so happy to see my brother enjoying it. :) He wears it all the time, inside and out. Has even used it as a blanket. *laughs* Thank you mochipan for your wonderful products, amazing quality, affordable pricing, payment options, and stellar customer service!