MochipanWhimsical and ethical, slow fashion. Enter Your Whimsical Era!
Mochipan (mochipan.com) has 169 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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French B.
The first purchase I ever bought was the strawberry romper! Not only was it super comfortable, but it was cute and high quality! Also, the staff is very friendly and I really appreciate them, and I hope they have a really good day?!!💕💕
Ember
My first order was a pre-order for the strawberry romper, and I was absolutely blown away when it arrived! The quality is top notch, and it looks better than I ever could have expected. Pre-orders took a while, but that was expected, especially from a small creator. I received updates when the sizing of samples changed slightly, and needed to ask a clarifying question, but it was answered very quickly! I'm so pleased with my romper, and I'm placing more pre-orders now!
Sara C.
More than anything else, i have to highlight the customer service! Good communication and super willing to help you with whatever issu you come across. I guarantee you, you can trust this shop and it's owner! -Sara
Sarah B.
Would’ve given five stars, but unfortunately, my order took longer than expected. I ordered an April didn’t get it until now the end of September almost October. With that being said, now that I do have my items, the dress, the purse, the earrings all strawberry themed looked beautiful and I got to feel very pretty today on my date. Unfortunately, the skirt that I ordered an extra large was more like a medium compared to my body type, so I was very disappointed with that. overall, I’m very happy with the communication that I had with Rea I understand that at some point she wasn’t getting my emails so I did take a little longer for some replies, but she was always sincere and always helpful and I appreciate it all of that more than anything. Hopefully when I move and I get a new place I can order again and get a little bit better experience above all. I enjoyed the shop going through it everything was beautiful and I’m really happy that I did get my items I paid for.
Response from MochipanSep 23, 2023
Hi Sarah, Thank you very much for the honest feedback. I will be reaching out to you to see if there is anything I can do to make this better for you. I would be happy to exchange the skirt for you :) Thank you!
Taylor O.
Mochipan is great, again, I am so sorry for the misunderstanding and confusion but thank you for helping resolve the issues. I will definitely try ordering again in the future as I do really like the strawberry romper!
Response from MochipanSep 9, 2023
Hi there; Email replies go out about every 2-3 days right now as I catch up on a lot of work I missed because I had to attend a sudden funeral. I promise I am not ignoring you or anything like that, and that I will get back to you as soon as I possibly can and make aure your order is handled for you :) I'm really sorry you feel this way and I hope you can eventually return to my store, as I am working very hard to improve it every day. Thank you, and I'll be in touch very soon,
Madisyn M.
Initially had an issue with not getting the jacket I had ordered, however after writing a review, they were very quick to get back to me and sort out my issue, very nice :)
Response from MochipanAug 13, 2023
Hi Madisyn, I just sent you an email to find the reviewer and also an email via Shopify (assuming I found the correct customer) to get this solved for you immediately. Please kindly reply to one of those and I will be more than happy to help you. :) It appears that the order has been marked as "delivered" for quite some time, but I completely understand that sometimes the post office makes this mistake so I will begin an investigation and also send you options to get your order figured out. Thank you for the opportunity to solve this for you, and I hope to hear from you soon. -Rae
Morgan E.
This is definitely the best purchase i’ve ever made, this robe was SO cute and i just had to get it. It’s incredibly soft and comfy and warm, i wear it all around the house 24/7, and it almost never leaves my side during the winter unless i’m washing it. The design is just adorable and i’m really tempted to buy another robe if they are brought back. The seller is also super sweet and creative, if i won the lottery i think i would have to buy one of everything because it’s all adorable and i love the designs and themes.
Sara G.
Communication was efficient and any issues were sorted out quickly. The team is super sweet and the products are always really good quality, love this website!
