MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp reviews

5,712 approved reviews, newest moderated first

Daryl W.
Oct 28, 2024
They are helping me
They are helping me. Thank you
Response from MobileHelpNov 3, 2024
Thank you for sharing your feedback! Others can benefit from what you have to say.
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cuKay B.
Oct 26, 2024
Mobile Help is very easy to set up and…
Mobile Help is very easy to set up and simple to use. Also very dependable. I feel confident in using it.
Response from MobileHelpOct 27, 2024
Thank you for sharing your feedback! Others can benefit from what you have to say.
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Susan C.
Oct 23, 2024
Disgusted ex customer.
My husband does not have enough strength in his arms and hands to push the alarm button so your product was not compatible for him. Therefore, we had to return it. The purchase price was $677.40, you refunded me $616.30. That would be too much for postage so why the $61.10 discrepancy? A non satisfactory answer will award you a loss of any future business you may have had with us and our family. Taking advantage of elderly no fault victims is a shameless practice.
Response from MobileHelpOct 25, 2024
We received your review and we apologize for the issues you experienced at the time of cancellation. If you have not yet had a chance to speak with our Customer Service team, a representative will be happy to assist with resolving any issues with the billing. At MobileHelp we pride ourselves in providing a great experience to our customers. Please do not hesitate to contact us at 877-827-6207. We look forward to speaking with you soon.
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Thomas Young J.
Oct 17, 2024
Excellent service and well informed.
Excellent service and well informed.
Response from MobileHelpOct 19, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
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Laurie G.
Oct 12, 2024
Getting it ordered and answered our…
Getting it ordered and answered our questions, customer service was very helpful
Response from MobileHelpOct 13, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
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customer
Oct 12, 2024
No notification
My dad was just taken to the hospital via ambulance. No notification from Mobile Help. I learned about it from his neighbor. When I looked at his camera in the house, I could hear his Mobile Help device “talking”. I am assuming he pressed the button. The app no longer works. When I log in it says it is out of service, an updated one is coming….when???
Response from MobileHelpOct 13, 2024
We received your review, and we are sorry to hear about your father's recent emergency. We wish him a speedy recovery, and if you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues with the equipment and provide you with any replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
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David M.
Oct 12, 2024
Scott was very helpful and…
Scott was very helpful and knowledgeable in explaining how Mobil Help works. The price was right compared to other alert and help systems.
Response from MobileHelpOct 13, 2024
Thanks for the kind words and for being a valued part of the MobileHelp family.
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customer David S.
Oct 11, 2024
The technology was daunting
The technology was daunting, but customer care took their time and walked me through it.
Response from MobileHelpOct 13, 2024
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
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