MobileHelpReviews of mobilehelp.com

Poor customer service. I have cancelled my subscription and after 5 calls, I cannot get instructions on how to return the device. The call wait time exceeded 5 minutes in some cases.

I had a fall at night, I was outside in my backyard, and it was snowing. I panicked. then I remembered I was wearing my Mobile Help pendant. I pushed it and was immediately speaking with someone who calmed me down, called the ambulance and kept me updated. The ambulance arrived within 15 minutes of my call.

My Mom had MobileHelp for about 5 years, and it worked ok. Eventually, my Mom moved into an assisted living facility and, on the day she moved, we called to suspend service. Even though the next billing period was 6 days AFTER we called to cancel, they charged her $43 for the next billing cycle. Their absurd policy is that the service is not officially cancelled until the equipment is received. We sent the equipment back the same day we called to cancel, but I think it arrived 2 days after the start of the next billing cycle. I complained, but to no avail. The equipment is minimal, and probably worth less than the $43 that she was charged.

I purchased MobileHelp for my elderly parents. When I received the products, 2 alarm pendants, one would not connect to the WiFi. I contacted customer service, and they told me that several units had gone out that were not working. The person asked for the code on the pendant and told me someone would be calling me to fix the issue. I waited 2 days and never received a call back. I would not trust this product to protect my parents. When I called customer service, they told me I would need to pay for postage to return the broken product. I refused to pay, so they told me that they would send a pre-paid postage label in the mail. I waited two weeks and never received one. When I called back, they said they emailed it to me. After I finally sent the broken product back, they refunded me minus $25. It infuriates me that a company sells broken products (as stated by their own customer service rep) and refuses to refund the entire amount.

Total worst company do not go with them. This is just a bait and switch was quoted a price on a recorded line and they are not honoring that please go elsewhere and do yourself a favor

My rep Noel did a professional job and helped me get the right system for my elderly sister. The process was easy, the price was fair, and I appreciate the fact that I didn’t need a long-term contract. All in all, I am pleased with my selection of MobileHelp, and am looking forward to the peace of mind and protection it will provide.

VERY MISLEADING READ THE FINE PRINT ON YOUR CONTRACT. THEY SAY YOU HAVE A 15 DAY TRAIL TO RETURN PRODUCT THEN THEY CHARGE YOU RESTOCKING,SHIPPING AND PRORATE THE DAYS YOU HAVE HAD TO EVALUATED THE PRODUCT.

I got the mobile help fall detection pendant about four months ago. it is a very useful device, now that I am living on my own as a wheelchair user with a tendency of losing my balance. While the necklace is designed so that it won't choke a person if the necklace gets caught, the lock also isn't very strong so it comes apart pretty easily. I also imagine that the flickering lights may be harmful for someone who's sensitive to that kind of thing. Overall though, this is totally worth the money and makes independent living possible!