MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp reviews

5,712 approved reviews, newest moderated first

Polly H.
Jun 6, 2024
Peace of mind
They seem to know what they are doing to be very helpful
Response from MobileHelpJun 6, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Report
Elaine L.
Jun 6, 2024
Great customer service!
Matthew did a great job providing the service we needed.
Response from MobileHelpJun 6, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Report
Doug B.
Jun 6, 2024
Matthew made our experience easy and…
Matthew made our experience easy and answered all our questions.
Response from MobileHelpJun 6, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Report
Kind. dorothy R.
Jun 5, 2024
helpful
.man was kind and helpful. He. Ha'd to redo some things
Response from MobileHelpJun 6, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Report
customer
Jun 5, 2024
Great customer service.
Great customer service.
Response from MobileHelpJun 6, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Report
customer
Jun 5, 2024
Paula was very helpful
Paula was very helpful
Response from MobileHelpJun 6, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Report
Wayne M.
Jun 5, 2024
Do they ever answer the phone when you are trying to cancel?
I finally got to talk to someone and they processed the return. I returned the equipment, but here we are 6 months later without the promised refund. Don't sign up for the longer terms unless you're ready to just forgo the funds if your family member passes away. And now, when I try to log in to their website, it requires a password change, but the password update link never gets sent. The family member that we purchased this for has passed away. I've been on hold for too long, waiting to talk to someone about cancelling.
Response from MobileHelpJun 6, 2024
We have received your review and we offer our sincerest condolences during this difficult time. We apologize for any inconvenience you have experienced during the cancellation process. We would be more than happy to help locate your account and provide any further assistance needed. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.
Report
customer
Jun 5, 2024
Not that happy bc necklace is too…
Not that happy bc necklace is too bulky. Different from offer letter where it shows watch. Might have to return. Not wearing.
Response from MobileHelpJun 6, 2024
We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family
Report