Men's Luxury OutletReviews of mlo.shoes

Response from Men's Luxury OutletSep 15, 2020

Glad we were able to make things work for you!

Response from Men's Luxury OutletSep 15, 2020

Hey Jermaine, that is our policy because otherwise we get into issues with people issuing chargebacks falsely. I will go ahead and contact you and see if we can get this resolved today. I'm sorry you were unhappy with the qualities of the shoes, and the fit.

Response from Men's Luxury OutletSep 10, 2020

Hey Terry, Went ahead and sent you an email, as this is absolutely not in line with our Mission statement of being the shoes that move you. Will see what we can do to make this right!

Response from Men's Luxury OutletSep 9, 2020

Hi Lauren, we try to be very transparent with our policies before purchase. We start preparing orders immediately as they come in and in many cases we already have the shipping label printed and the package on its way to the carrier within 20 minutes of placing an order. As a new company started during a global pandemic, we are doing everything we can for our customers while simultaneously giving back to global causes. Unfortunately, we aren't at the point where we can eat the cost of an entire order every time a customer changes their mind after placing the order. This is why we ask that you kindly double check your order before submitting it. With the global pandemic causing shipping delays, we have to speed up other areas of the shipping process where we have control over it. The faster we can get it to the carrier, the faster it will arrive to the customer. If we delayed orders to allow for customers to have a chance to change their minds, there would be hundreds of other customers waiting that much longer to receive their package who didn't have to. We are striving to be better every day and we understand that our policy is very strict but as a company we have to make a decision between doing everything we can to send orders as quick as possible or to give people a few days to make changes to their orders. Once we are at a point that we can write off orders that have already been placed and sent to customers, or own a carrier service, we will most certainly update our policies to be less strict. We appreciate your feedback and will make this change as soon as possible.