Men's Luxury OutletReviews of mlo.shoes

Response from Men's Luxury OutletApr 25, 2021

Hey there AJ - we apologize if there was any delay with stock for your order! If your shoes are on the way, we would expect three weeks from the date of shipment. Let our team know if we have surpassed that and we can certainly look into this further for you. Please be aware that while there are some tracking delays at the moment, we guarantee delivery of all our orders and are always look into this further for you!

Response from Men's Luxury OutletApr 22, 2021

Hey there! You should have received a tracking link and number via email when your order shipped. If there are no updates showing quite yet, please get in touch with our team over at [email protected] and they'll be able to provide an update for you! Not to worry, your shoes are on the way and with them being ordered on the 10th, I'd expect them to be arriving with you very soon :)

Response from Men's Luxury OutletApr 22, 2021

Hey there Kevan! I'm really sorry to hear that your tracking link isn't showing any updates. We have been seeing this issue over April but I want to reassure that we are still expecting shoes to arrive within our estimated timeframes! If you would like an update on the current whereabouts, you can certainly get in touch with our team at [email protected] to provide an update regarding your shipment :)

Response from Men's Luxury OutletApr 20, 2021

We apologize you have had an unfortunate experience with MLO. I have let our customer service team know that you will be contacting us ([email protected]) and to get back with you immediately. They are looking out for your email and will definitely take care of you! Again we apologize and please know we will definitely make everything right and this is not the typical MLO customer experience.

Response from Men's Luxury OutletApr 20, 2021

Douglas! We are thrilled you love our shoes and our recycled shoe bag is an added bonus in our mission to be environmentally conscience! If you haven't done so please sign up for our loyalty MLO Steps rewards program where you earn points towards discounts, shoes and merch! Thanks for choosing MLO.....we appreciate you!

Response from Men's Luxury OutletApr 20, 2021

Lisa, we are sorry to hear about the back and forth with MLO on social media. It is always best to contact our Customer Support team directly vial email ([email protected]) to get quick response and resolution. We hope you give us another shot as this is not the typical MLO Customer experience! Our customer service team is aware of your unfortunate experience should you choose MLO for your next sneaker purchase please know we will definitely make everything right!

Response from Men's Luxury OutletApr 20, 2021

We apologize you have had an unfortunate experience with MLO. I have let our customer service team know that you will be emailing ([email protected]) and to get back with you immediately. They are looking out for your email and will definitely take care of you! Again we apologize and please know we will definitely make everything right and this is not the typical MLO customer experience.

Response from Men's Luxury OutletApr 9, 2021

Hey Violah - sorry to hear you haven't received your shoes quite yet! If you get in touch with our team over at [email protected], they can provide an update for you in regards to tracking, and ensure you can rest assured they're still on the way. Thank you for your patience!