Men's Luxury OutletReviews of mlo.shoes

This is my second order from this site. I am beyond disappointed. The first order was great, but I yet to receive this order which was placed on August 16th.

Ordered 2 pairs of shoes only received 1 in its been almost 2 months where r my shoe?

My sons been wearing these since we got them two days ago. He loves the style and says they are super comfortable.

I haven't received my shoes I'm so freaking mad I should of read the reviews first these people are a fraud I wish I could pull up because they got me f..cked up frfr 😒 I'm passed DO NOT ORDER SHOES FROM THESE PEOPLE PERIOD

I have not recueved my shoes and it is coming up on 30 days since I ordered them. I just asked about where they are. I got shipping delay. I was not informed of this delay at all, or told this was a possibility. I ha w ordered twice before and it didn't take this long. I am upset and dissatisfied and you ha e lost a customer

I ordered shoes 62 days ago that have been in “transit” for 54 days. I was told I would receive the new tracking link and that the original was delayed. I did not receive the new tracking number. I have had zero updates. They will not refund me or let me cancel but it’s clear the shows are no longer on the way. The quickest way to lose a customer is to make them jump through hoops to get a product they payed for. There’s been no attempt to remedy the issue. They have essentially stolen $100 from me.

DO NOT ORDER WITH MLO.SHOES!! The following complaint was submitted to the FTC Placed an order for shoes on July 17th. 2022 and received a confirmation email that my payment and order was accepted. On July 19th, an email stated that my shipment was being shipped from different areas; 1 pair of shoes was on its way and my other 2 pairs would be shipped shortly. I received my first pair of shoes on July 24th and was deeply disappointed as they are not made with the materials as advertised. The product is extremely low quality with defects and signs that they were worn by another consumer, returned, and resold to me. I requested a return label immediately and was instructed, via email from customer support, to return the pair once I have received my entire order. On July 31st I reached back out to MLO customer support to find the status of my order and received the following response: "I understand that you're concerned about the whereabouts of your outstanding shoes. No need to worry - these are still on their way! We were able to send your delivered shoes from a location close to you, which accounts for their swift delivery time. The rest of your order was shipped separately from further away and will take a little longer to arrive. Unfortunately, the carrier's system is delayed, and updates are not showing as frequently as we would like. But I can assure you that your order is on its way as it has already been confirmed by the courier. As soon as the order arrives at a specific location, the tracking details will update." Since this email, I have contact customer support every three days requesting a status update or a refund with no help; the customer support simply responds with a variation of the following statement: "MLO™ Support Fri, Sep 2, 7:29 PM (7 days ago) to me Hi Taylor, Thanks for reaching out to us. I hope, you are doing great today! I'm very sorry to hear that you'd like to cancel your order today! Unfortunately, as your shoes were dispatched to you, we would be unable to stop shipment at this juncture. No worries, however! If you're unhappy once the shoes arrive, please don't hesitate to reach back out to us - our exchange and return processes are simple and straightforward, and we can walk you through them with no problem. If you have any other questions or concerns, just let me know and I'll be sure to address these as soon as I can." I have not received any further correspondence outside of this. There is not customer support number to speak with someone directly. The MLO company address is unlisted from basic databases so I am unable to contact via mail DO NOT ORDER WITH MLO.SHOES!!

Two months and still waiting for the shoes, never again!