Miravique Reviews | Read Customer Reviews of miravique.com

Miravique Reviews | Read Customer Reviews of miravique.com

Miravique reviews

68 approved reviews, newest moderated first

Ashley
Dec 29, 2024
Read all of the reviews
Read all of the reviews. Lost parcel. Delayed shipping. WARNING. DO NOT ORDER FROM THIS COMPANY. I ordered a package over 2 months ago and just like all of their other customers……. Nothing. Notta. I have sent multiple emails and they have stopped responding. This is NOT A US BASED COMPANY. THIS IS A SCAM. I am reporting them to Amex so hopefully this madness stops for other customers that will be let down. SCAM. SCAM. SCAM. ORDER ELSEWHERE!!!! No light 2+ months later. No refund. RUN FAR AWAY FROM THIS POS COMPANY BASED OUT OF WHO KNOWS WHERE. 0 stars
Response from MiraviqueDec 31, 2024
Dear Ashley, Thank you for sharing your feedback. We truly regret the inconvenience you experienced and completely understand how frustrating this situation must have been for you. Please allow us to clarify a few points. Your order was fully refunded on December 28th, and we always respond to all emails Monday through Saturday within 24 hours. However, we sincerely apologize for any delays in our response during Christmas Eve and Christmas Day, as we were managing the holiday rush and limited availability. We are a small, customer-focused business run by real people who care deeply about providing the best service possible. Unfortunately, challenges like USPS losing parcels are beyond our control. That said, we take full responsibility for resolving issues when they arise, as we did in your case. Labeling our business as a "scam" is not only untrue but also very damaging to our small business. We are not a scam. We work hard to ensure all our customers feel valued and supported, even when things don't go perfectly. If there’s anything else we can do for you or further clarify, please don’t hesitate to reach out. We are here to help and committed to improving every day. Warm regards, Miravique Customer Service Team
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constance R.
Dec 25, 2024
Don’t order from Miravique…
I wish I had read all these negative reviews before purchase. I ordered a clock on 11/5 and it still hasn’t been received. It reportedly arrived in Michigan 12/4 from China and tracking shows it “In transit” ever since. I asked for a refund but it has not yet bred received. If no immediate refund I’ll report to FCC and FBI Internet Crime.
Response from MiraviqueDec 26, 2024
Dear Constance, We’re truly sorry for the frustration and inconvenience you experienced with your order. After investigating, it appears that USPS lost the package, which is why it was stuck “in transit.” Unfortunately, we weren’t aware of the issue until you reached out, and we sincerely apologize for not catching this sooner. We completely understand how disappointing this must have been, especially during the holiday season!! :( Please rest assured that we’ve already issued an immediate FULL REFUND for your order. We’d also greatly appreciate it if you could consider updating your review to reflect our efforts to resolve the issue. Thank you for giving us the opportunity to make things right, and again, we’re so sorry for the trouble this caused. Warmest Regards, The Miravique Team
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MC
Dec 25, 2024
A bit disingenuous
A bit disingenuous; I searched for quite a while for something made in the US, and thought I had found it with Miravique. Their business address was in Wyoming and public facing website actually used proper English grammar. I purchased what I believed to be a US made product in early Dec, only for it to finally arrive on 20 December, from China! Same item was half price on Amazon, but I wanted to support a US company (and expected higher quality). I guess the moral of the story is: nothing is made in the US anymore, even if it is implied or overtly stated to be so.
Response from MiraviqueDec 26, 2024
Hi MC, Thank you for your honest feedback! First, we truly appreciate your decision to support a smaller business—it means so much to us, and we can assure you that you did exactly that. We know there’s still room for improvement, and we’re constantly working on making your experience better. Your support and feedback directly helps us grow and refine our processes, and for that, we’re incredibly grateful. Thank you again for your thoughtful review and for supporting a small business over a giant corporation—it truly means the world to us. We hear you, and we’ll continue working hard to earn your trust. Warm regards, Miravique Customer Support Team
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Chris K.
Dec 24, 2024
Great service
First I need to say that a very poor review was posted regarding this Company under my name. I DID NOT POST THAT REVIEW. The company had a brief shipping problem but I was kept informed and received a number of Emails from Customer support showing their progress in getting my order to me. My order arrived and was as described by the seller I was EXTREMELY satisfied with he product and the customer service.
Response from MiraviqueDec 26, 2024
Hi Chris, Thank you so much for taking the time to write such a thoughtful and positive review—it truly means the world to us! Most people only leave reviews when there's an issue, so seeing your kind words about your experience really made our day. We’re so glad that everything arrived just as expected. If you ever need anything in the future, don’t hesitate to reach out. 😊 Warm regards, Miravique Customer Support Team
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Chris K.
Dec 21, 2024
Shows address of Wyoming USA- SHIPS FROM ASIA! 30 Days and not received. No replies
Caution- Shows address of Wyoming. It’s ASIA! Lure with discounts. Over a week to ship, then 30 days later I’m still waiting. Tracking doesn’t work unless it’s requested. Shows sitting in Los Angeles since December 6th. Today is Dec 24th. Email replies are silent. I’ve disputed the charges through credit card due to no replies. Interestingly, they are replying to Trust Pilot and working to have this review taken down. They comment on Christmas and their free shipping- “order today”. There is no way to receive by Christmas, even when I ordered November 24th. They apologize with canned email replies. My father received the exact same email when inquiring about the delays. Update- Refund processed. Does not replace nor fix any of the above. The site nowhere shares a shipping timeframe. It highlights it’s Wyoming USA address and leaves shoppers expecting a US timeframe.
Response from MiraviqueDec 26, 2024
Hi Chris, First, we sincerely apologize for the delays and any frustration caused during this time. We did give our team a short holiday break over Christmas to spend time with their families, and we’re sorry for the inconvenience this caused you. Unfortunately, it seems USPS lost the parcel around Dec 6th, and we only became aware of this issue when you reached out. We completely understand how disappointing this experience has been, and we want you to know that we’re actively investigating what went wrong to ensure it doesn’t happen again. That said, we’ve already issued you a FULL REFUND as a resolution, and we hope this helps to make things right. If possible, we’d greatly appreciate it if you could update your review to reflect that the refund has been processed. Thank you for your patience and understanding, and we truly apologize for the trouble this has caused. If there’s anything else we can do to assist you, please don’t hesitate to let us know. Miravique Customer Support Team
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Steve B.
Dec 20, 2024
Poor customer service
Ordered a toy in mid-November. It was sent from China, transferred to USPS. I was able with considerable effort to get a USPS tracking number, which showed that the item was held up (lost?) in Michigan 3 weeks ago. Today the USPS tracking site says it won't be shipped because of inadequate postage! I have not been able to get any customer service response from Miravique. Since my original one star review, the company has contacted us and provided a full refund. This is commendable, although it took the bad review to get a response from their customer service person.
Response from MiraviqueDec 22, 2024
Hi Steve, We are truly sorry for the frustration and disappointment you’ve experienced. Unfortunately, we faced a technical issue with our logistics system that affected a few stuck orders, and we were only made aware of the problem when customers like you reached out to us. :( Please know that this issue has been fully addressed, and we’ve taken steps to ensure it will NEVER happen again. We ship hundreds of orders daily, and it deeply saddens us that your experience fell so far below our usual standards. To make this right, we have already issued a FULL REFUND to you, and we’ve also included a voucher for future use if you ever decide to give us another chance. We’re disappointed that this couldn’t be resolved via email, where we acted immediately once we understood the situation. If you’d consider editing your review to reflect the resolution, we’d greatly appreciate it. Again, we are deeply sorry for the trouble caused and grateful for your understanding as we continue improving. With heartfelt apologies, The Team at Miravique
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Chris G.
Dec 20, 2024
Purchased package never received.
I ordered a clock on 11/16/24. I was sent a tracking number which after a few days, said that the package was NOT FOUND. I contacted Miravique.and they sent a strange tracking link that was not very specific. But it stated that it was coming from China. I called Miravique three times, but never got anybody to answer the call or reply to my voicemail. After weeks of tracking this strange tracking number I emailed Miravique once again and was told, by a person called Lovely, that the final stretch would have a USPS tracking number and would be sent to me. Still waiting for it. I hopelessly asked where my package was and received a message that my email had been blocked by Miravique. So, until now, 12/20/24 I don't have my package. I do not recommend Miravique for any purchase anyone might want to do. They should have called me back or been straight forward with me. Explain the reason for the failure. And return the money I paid. At least its the minimum they could have done. Thank you
Response from MiraviqueDec 22, 2024
Hi Chris, I want to sincerely apologize for the trouble you’ve faced with your order. I can imagine how frustrating and disappointing it must be to wait so long without receiving your package. While we strive to provide a seamless delivery experience, it seems your parcel got stuck with USPS during the final stretch of delivery, which unfortunately is out of our control. That being said, I take full responsibility for the inconvenience caused and deeply regret any lack of clear communication on our part. I’ve already issued a FULL REFUND for your order, and I want to assure you that we’ve reviewed our processes internally to prevent situations like this from happening again. We also issued you a voucher as a token of our apology, should you ever consider giving us another chance. Your experience doesn’t reflect the level of care and service we aim to deliver, and for that, I’m truly sorry. If you’d consider updating your review to reflect that a FULL REFUND was provided, it would mean a lot to us. Warm regards, Customer Support Team
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Carolyn C.
Dec 14, 2024
Scandinavian Clock came from China
Ordered a “Scandinavian” clock from this company. Contact info says they are located in Wyoming. Shipment took a very long time, but the item did arrive. The packaging was good but just bubble wrap and brown paper and came from China, not Wyoming. I’m happy with the clock, but I would not order from this company again, since the item shipped from China and took a long time to arrive. Clearly “Scandinavian” in look only.
Response from MiraviqueDec 26, 2024
Hi Carolyn, Thank you so much for your honest feedback—it really helps us improve and gives us a chance to explain a bit more about how we operate. We work hard to compete with larger conglomerates by cutting out middlemen and storage costs. This allows us to ship directly to you, which helps us keep prices affordable and offer free shipping. However, we completely understand that the longer shipping times can be frustrating, and we’re always working on improving this. We’re so glad to hear you’re happy with the clock itself, even though the experience didn’t meet your expectations overall. Your feedback is invaluable, and we’ll use it to keep refining our processes. Thanks again for giving us a try and sharing your thoughts. If you decide to shop with us in the future, we’d love to make it a better experience for you! Warm regards, Miravique Customer Support Team
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