Jon-Marc S.
Bad build quality, but luckily the light didn't work anyway...
I ordered a sputnik-style ceiling lamp from these guys, based in Wyoming. It shipped from China. And not only is the quality completely, utterly flimsy, but when installed it didn't work. At all. And it was installed by two expensive electricians with a combined 70 years experience. They took it down. They trouble shooted it up the wazoo. Nada. So I'm disappointed (because it looked great, even with the crummy build quality), and also pissed off, because this is a waste of my time. So Miravique, if you're paying attention to this, skip the form letter apology you seem to respond to everyone with and just give me a full refund. Do you even want me to send your useless unit back to you? I suspect not, but if yes, just say the word. Update: I received your response and appreciate it. I also appreciate the fact that you refunded me promptly (with no mention of me returning the product, by the way, which leads me to think that you know it's essentially garbage). So I'm going to give you one more star, for customer service, which has been excellent. The thing is, though, that I didn't come to Miravique for customer service: I came to you for a decent quality, functioning ceiling lamp. It's not brain surgery! Frankly, your asking for a better rating is a lousy business plan. Rather, make a high quality product that works, and people will leave you better ratings to begin with.
Response from MiraviqueJan 21, 2025
Hi Jon-Marc, I’m truly sorry to hear about the issues you’ve experienced with your ceiling lamp and the frustration this has caused. This is absolutely not the experience we want our customers to have, and we deeply regret the inconvenience. We’re also taking your feedback seriously to ensure better quality and functionality in our products moving forward. If you’re open to reconsidering your 1-star rating after this resolution, we’d greatly appreciate it—it helps us improve and serve you better. Thank you for giving us the chance to make things right. Please don’t hesitate to reach out if there’s anything else we can do for you. Best regards, The Miravique Team