Miravique Reviews | Read Customer Reviews of miravique.com

Miravique Reviews | Read Customer Reviews of miravique.com

Miravique reviews

Showing 4 reviews with 4 stars · Clear filters

Heather
Jul 13, 2025
I received a frame that was damaged
I received a frame that was damaged. I reached out to customer service and they sent me a brand new frame to replace it. Not great to get a damaged item, but the fact that it was resolved four stars.
Response from MiraviqueJul 16, 2025
Hi Heather, Thank you so much for your honest review! We're really sorry your frame arrived damaged — that’s never what we want for our customers. We're glad we could get a replacement out quickly and make things right. Your understanding and kind words mean a lot to our team. If you ever need anything else, we’re here for you! Warm regards, -Team Miravique
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Jacalyn S.
Jul 9, 2025
They sent me the wrong item
They sent me the wrong item, I can’t get them to respond about my refund request. Update….. They have issued my refund, waiting on a return label to return this fixture. It has been stressful dealing with them and I still have this box sitting in my living room. Update… refund issued and no need to return fixture
Response from MiraviqueJul 9, 2025
Hi Jacalyn, We're very sorry to hear about your experience. We want to clarify that your order was fully refunded, and we’ve sent several email updates regarding this, including the refund confirmation. Kindly check your inbox and spam folder, as our responses may have landed there by mistake. As for the item you received in error — you absolutely don’t need to return it. Since it was our mistake, you’re welcome to dispose of it or gift it to someone. We’d never want to cause any further inconvenience. Thank you and apologies again, The Miravique Team
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Selma B.
May 21, 2025
Return Product
I wrote to them and they promptly responded. I am waiting for a refund as the product was not what I expected and they replied that they would refund my payment without returning the product which was unexpected and unusual.
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Luster C.
May 2, 2025
The company stepped up!
This is a revised review. After my initial 2 star review, the company read my complaint, and without my request, offered me a full discount noting that my product was defective. Like many of the reviews, my wait time was longer than the stated delivery window of 2 to 10 business days. Mine arrived in 12. So, if you need your item by a certain date, plan accordingly. I will say that the customer service rep I had via email was very responsive. That and the unsolicited refund, which I greatly appreciate, inspired me to up the rating. I mean, what more can one ask of a business!
Response from MiraviqueMay 4, 2025
Hi Luster, Thank you so much for taking the time to update your review. We're really sorry again for the delay and the trouble you experienced, but we’re glad the refund and our support team helped turn things around. We truly appreciate your kind words about our customer service and your understanding. Feedback like yours helps us improve and reminds us why it's so important to go the extra mile. If there's anything else you need, we’re always here to help. Warmly, Miravique Team
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