MiraviqueYour home is where you spend a great deal of time, winding down and making memories.Let us help you in making it more comfortable without breaking the bank!We're committed to bringing you decor that resonates with your personal style and brings a sense of warmth and joy to your everyday life.
Miravique (miravique.com) has 68 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Malls & Marketplaces · Sheridan, Wyoming
Excellent
Malls & Marketplaces · Sheridan, Wyoming
Excellent
Malls & Marketplaces · Sheridan, Wyoming
Excellent
Malls & Marketplaces · Sheridan, Wyoming
Excellent
Showing 7 reviews with 2 stars · Clear filters
hani O.
No communication feels like a scam Still waiting for my. Order
Response from MiraviqueSep 16, 2025
Hi Hani, We couldn’t find any customer, order, or email under the name you provided. Please reach out to us directly with your order number, and we’ll be happy to assist you. Our support team responds Monday to Saturday within 24 hours, so we’ll make sure to help you as quickly as possible. Thank you for your understanding!
Tina S.
Do not order from this company. Total scam. If you dont believe those bad reviews, before you order simply send call their phone number listed on their website. You will never get an answer. The only thing you can rest assure on is that some bots will be on here to reply to this review to tell you how wonderful they are. I ordered from them. Its been 2 weeks trying to get a refund. If you dont get a refund. Just call your credit card company to dispute the charges. Keep proof of emails and receipts
Jon-Marc S.
I ordered a sputnik-style ceiling lamp from these guys, based in Wyoming. It shipped from China. And not only is the quality completely, utterly flimsy, but when installed it didn't work. At all. And it was installed by two expensive electricians with a combined 70 years experience. They took it down. They trouble shooted it up the wazoo. Nada. So I'm disappointed (because it looked great, even with the crummy build quality), and also pissed off, because this is a waste of my time. So Miravique, if you're paying attention to this, skip the form letter apology you seem to respond to everyone with and just give me a full refund. Do you even want me to send your useless unit back to you? I suspect not, but if yes, just say the word. Update: I received your response and appreciate it. I also appreciate the fact that you refunded me promptly (with no mention of me returning the product, by the way, which leads me to think that you know it's essentially garbage). So I'm going to give you one more star, for customer service, which has been excellent. The thing is, though, that I didn't come to Miravique for customer service: I came to you for a decent quality, functioning ceiling lamp. It's not brain surgery! Frankly, your asking for a better rating is a lousy business plan. Rather, make a high quality product that works, and people will leave you better ratings to begin with.
Response from MiraviqueJan 21, 2025
Hi Jon-Marc, I’m truly sorry to hear about the issues you’ve experienced with your ceiling lamp and the frustration this has caused. This is absolutely not the experience we want our customers to have, and we deeply regret the inconvenience. We’re also taking your feedback seriously to ensure better quality and functionality in our products moving forward. If you’re open to reconsidering your 1-star rating after this resolution, we’d greatly appreciate it—it helps us improve and serve you better. Thank you for giving us the chance to make things right. Please don’t hesitate to reach out if there’s anything else we can do for you. Best regards, The Miravique Team
Anna M.
I placed an order 12/12 -- and as many did, thought it was coming from in the US- only to find out it came from China--I have emailed and called but no responses- according to the tracking ---Dec 23, 2024 09:20 am Arrived At The Delivery Company, New York-- so it has been sitting in New York- this is absolutely terrible. i continue to email and call practically daily -- Edit-- i did receive a full refund for the item
Response from MiraviqueFeb 15, 2025
Dear Anna, We sincerely apologize for the frustration and inconvenience this has caused you. We completely understand how disappointing it is when a package is delayed, and we’ve been actively working with USPS to get answers regarding the lost parcel. We appreciate you updating your review to reflect that a full refund was issued. While we wish things had gone smoothly from the start, we’re grateful for your patience and understanding. If there’s anything else we can do for you, please don’t hesitate to reach out. Warm regards, Miravique Team
RM
Even though there are already many similar reviews, I wanted to add mine as well. Initially, I thought the product was shipping from the U.S., and nowhere did it mention that it was coming from china. However, after placing the order, I found out much later through tracking that it was being shipped from china, and the delivery is still in progress.(15 days now) They never provide any information about how long shipping will take or where it will be shipped from. When I tried to cancel due to the delay, they told me it couldn't be canceled because it was already being prepared for shipment. I then planned to return it as soon as it arrived, only to discover that I would have to pay out of pocket to ship it back to china. This is just another chinese company deceiving U.S. consumers, so I strongly advise against ordering from here.
Response from MiraviqueDec 31, 2024
Dear RM, Thank you for your feedback. We genuinely regret to hear about your experience and apologize for any frustration caused. Unfortunately, without additional information or your full name, it’s difficult for us to locate your specific order and provide a solution that might better address your concerns. Please feel free to reach out to us directly with your order details so we can look into this matter and assist you further. Your satisfaction is important to us, and we’d like to work with you to resolve this in a way that feels fair and satisfactory. Thank you for your understanding, and a Happy New Year to you! Miravique Customer Service Team
Steve B.
Ordered a toy in mid-November. It was sent from China, transferred to USPS. I was able with considerable effort to get a USPS tracking number, which showed that the item was held up (lost?) in Michigan 3 weeks ago. Today the USPS tracking site says it won't be shipped because of inadequate postage! I have not been able to get any customer service response from Miravique. Since my original one star review, the company has contacted us and provided a full refund. This is commendable, although it took the bad review to get a response from their customer service person.
Response from MiraviqueDec 22, 2024
Hi Steve, We are truly sorry for the frustration and disappointment you’ve experienced. Unfortunately, we faced a technical issue with our logistics system that affected a few stuck orders, and we were only made aware of the problem when customers like you reached out to us. :( Please know that this issue has been fully addressed, and we’ve taken steps to ensure it will NEVER happen again. We ship hundreds of orders daily, and it deeply saddens us that your experience fell so far below our usual standards. To make this right, we have already issued a FULL REFUND to you, and we’ve also included a voucher for future use if you ever decide to give us another chance. We’re disappointed that this couldn’t be resolved via email, where we acted immediately once we understood the situation. If you’d consider editing your review to reflect the resolution, we’d greatly appreciate it. Again, we are deeply sorry for the trouble caused and grateful for your understanding as we continue improving. With heartfelt apologies, The Team at Miravique
Fay S.
Order placed on December 7th, now, 7 days later, there is NO update on when the items are arriving. Have emailed twice, no response. The tracking info just says that shipping label was created 4 days ago with no updates since. It's coming from China apparently (wasn't clear from the site that this was the case). I have no idea if these items will arrive or if I'm going to be responsible for import fees because it's coming directly from China? Wish I knew before and wish there was more communications saying this will take 2+ weeks to arrive.
Response from MiraviqueDec 21, 2024
Hi Fay, I’m deeply sorry for the frustration and lack of communication you’ve experienced. We recently faced some unexpected issues with our email system, which have now been resolved. I truly understand how this situation might have made you feel—we’re genuinely sorry for letting you down. To ensure this doesn’t happen again, we’ve already had an internal meeting to address these mistakes and improve our processes. Thank you for your patience and understanding. Warm regards, Miravique Customer Support Team