MiraviqueReviews of miravique.com

I'll try to keep it short since my ordeal with Miravique has already taken enough of my time and energy, but I could not in good conscience fail to warn other potential customer about this awful company. All the other 1-star reviews mirror my own experience. Miravique goes well out of its way to present a Wyoming-based, small altruistic company focused on craftsmanship and curation. They also boast a customer-friendly return policy and a satisfaction guarantee. On April 25th, I purchased a rug that was supposed to be the centerpiece of our living room as first-time home-buyers who just moved in a few months ago. It was a couple weeks before it even seemed like the order actually linked over to a shipping process, and I was immediately confused by an unfamiliar tracking interface. As other unhappy customers have pointed out, that is because their US-based image is purely a facade and their products are actually offshored and produced through a Chinese drop-shipping operation -- something the company technically lists on its website it a roundabout way, but is strategically concealed if you're not actively looking for it (and why would you?). Roughly five weeks after the order was placed, I received an update that the rug had been delivered. It had not, but sometimes deliveries get marked prematurely, so I waited another couple days before emailing Miravique customer service. Despite the hassle, I will say that the initial customer service at least seemed responsive and concerned with making sure everything worked out. Then the item finally arrived three or four business days after the premature delivery notice, and that's where the trouble started. You would expect a large rug to arrive rolled up, but the package that arrived at my doorstep was an uneven balled up lump wrapped in plastic and tape. when I opened the plastic, what I saw a crumpled, folded up mess. It got worse as I unrolled it -- the item was clearly very badly damaged and even worse, nothing like what was pictured on the website -- not even close. If it had just been damaged, I would have potentially considered an exchange, but the false advertising and thoroughly poor quality of the item was already a dealbreaker, so I moved to just ask for a refund from the customer service rep I had already been emailing. It was at this point that the rep pointed to their return policy -- one that actually follows a separate link from the more accessible (but apparently incomplete) front-facing return policy and instructions. Long story short, Miravique uses being a self-described small "non-conglomerate" company as a shield against having to pay for returns and this is just part of their dodgy response: "The appearance you're referring to is a result of the folding during packaging, which can cause the fibers to look uneven or patchy. This is a normal occurrence with this type of carpet and not considered a defect or damage. That said, we absolutely respect your decision to return the item. As per our return policy, customers are responsible for the return shipping costs. Once the item is received back in good condition, we will issue a full refund." Now, I had paid $300 for a brand-new rug, and there is no way anyone would consider what I received to be anything but damaged. This website doesn't allow links within their reviews but I would be happy to email anyone a collection of photos I took of the how the rug looked before it was opened and immediately after with closeups of the intense damage, and complete with side-by-side comparisons of the item vs screenshots from the website (which they promptly scrubbed from the site the following day). Their claim of the item not being damaged (which is almost irrelevant considering the item was egregiously falsely advertised) put the onus entirely on me to ship the item back for inspection just to get a refund. But at that point I was tired and just wanting to get this over with, so I was going to bite the bullet. Yesterday, I packed everything up and walked to the post office to ship the item to their sneaky drop shipping location in China. When I told the post office worker where I was intending to ship the item, she looked at me wide-eyed and said "you know this is going to cost a lot, right?". They were not exaggerating -- it was going to cost me $127! So nearly half the cost of the item itself and on account of Miravique's own carelessness in maintaining a standard of quality control and basic processes. Thankfully, the post office worker made the recommendation for me to dispute the charge after she listened to my explanation of the situation. I went ahead and did that, and my credit union was familiar with Miravique's tactics. I'd never done a chargeback/dispute in my life prior. The lesson: avoid this scammy company at all costs!

I wanted to find an elegant wall clock design for a housewarming gift. I loved the designs shown on the Maravique site. I ordered one. It took a little time for it to be shipped (4 weeks) so I reached out to customer service and did hear from Lyn who was helpful and responsive. The clock did arrive from somewhere international, so it could be something made in China. It was well made and I was very happy with the quality. I gave it as a gift and the receiver was very happy with it.

Do not order from this company. Total scam. If you dont believe those bad reviews, before you order simply send call their phone number listed on their website. You will never get an answer. The only thing you can rest assure on is that some bots will be on here to reply to this review to tell you how wonderful they are. I ordered from them. Its been 2 weeks trying to get a refund. If you dont get a refund. Just call your credit card company to dispute the charges. Keep proof of emails and receipts

This company is a scam. They boast a great return policy, 14 days and they outline it in detail on every item so you would never go looking for clarification elsewhere. Well they do have a separate returns policy page and it’s identical to the one on the listings except that it says returns have to be shipped back to China, this was provided me in a link when I emailed them to make the return and the link didn’t even work, I had to go searching for it on they page. They offered me a discount to keep the masks, but the quality is so bad. I’m not interested in paying $65 or whatever to ship them back to China and the address they provided doesn’t have a postal code.

We ordered a Scandinavian design clock. It is fabulous and such high quality. It’s tough to find high quality wall clocks and this was worth the wait. Highly recommend this company!!

I wrote to them and they promptly responded. I am waiting for a refund as the product was not what I expected and they replied that they would refund my payment without returning the product which was unexpected and unusual.

Do not order from this website! I ordered a $150 clock from this website almost 4 weeks ago which still has not shown up. I received emails to track and followed the tracking for days. Finally 4 days ago it said it was delivered to Minnesota. I live in New York. I have spent the last 4 days calling and emailing multiple times with no response. I finally disputed the charge this morning.

They charged me $30 for a regular pair of gloves.... that suppose to be Heated and waterproof. Then offered me $7 back they better be glad I'm in Missouri and they are in California. They are giving U.S. made a bad name. They ended up giving me my refund and was nice about it.