Miravique Reviews | Read Customer Reviews of miravique.com

Miravique Reviews | Read Customer Reviews of miravique.com

Miravique reviews

68 approved reviews, newest moderated first

L D.
Aug 16, 2025
Product quality - fulfillment - and communication.
My experience was what most reviewers are saying . . . that I was unhappy with my experience overall. The initial delivery time was long with no updates on my orders. The product was supposed to be "water-proof" , but upon use, it leaked and then rusted. When I returned the product for a replacement, they shipped me an entirely "wrong" product. They only good experience was the online customer support person, Lyn. Although the entire process resulted in a monetary reimbursement, it took two (2) months from beginning to end. I don't think I would have received a refund if it had no been for Lyn's help.
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Julio E.
Aug 14, 2025
Ordered shower no drill shampoo holder
Ordered shower no drill shampoo holder. Very cheap and poor quality item. So light and flimsy aluminum. Was bent on arrival. Partly due to extremely poor quality. Terrible product. Would return, but suspect that may not go well. Shipped from China. Hope this helps others
Response from MiraviqueAug 15, 2025
Hello Julio, We’ve searched our system and cannot find any order under your name, and we have not received any emails from you regarding this matter. We have already requested your order details through Trustpilot so we can properly investigate, but without them, we are unable to confirm your purchase or address the concerns you raised. We take product quality very seriously and are happy to resolve any issues for verified orders. Please reach out to us directly with your order number and email so we can assist you and find a suitable solution.
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Jody K.
Aug 6, 2025
don’t be fooled by the Wyoming address
don’t be fooled by the Wyoming address! I bought Glass pictures and they are very flimsy. I wanted to return them. I’m supposed to send them back to China.🙃 As of yet, they haven’t said they would just issue me a refund. Their response was just send them back. I would not deal with them again especially because the product was so lightweight and cheap.
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Anthony
Aug 3, 2025
Ghost Company.......
Ordered July 28th 2025 no update and still no package, no tracking updates, response time is 3 days later and still nothing substantial to tell me I have a package on the way , but this company has my money.
Response from MiraviqueAug 15, 2025
Hello Anthony, We’ve requested your order details through Trustpilot so we can look into this for you, but we haven’t received a response. Unfortunately, we can’t identify your order with just the name “Anthony.” We also noticed that this review was posted only 5 days after you placed your order, which is within our normal processing and shipping timeframe. We’re unsure why you would label us a “ghost company,” but we can assure you we are a legitimate business and your order is most likely on the way. If you can provide your order number or the email used for purchase, we’ll be happy to check the status for you.
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Flory N.
Jul 24, 2025
Terrible
Terrible ! Items were sent from China when I bought them from an American company. They make you return the item to China and pay for the shipping to try to get a refund on the items. Not worth it to buy from this company at all
Response from MiraviqueJul 26, 2025
Hi Flory, We’re genuinely sorry to hear that you’re unhappy with your order. Our goal is always to ensure our customers feel fully supported. After reviewing our email exchange, we understand that your concern was that “the frames are too small for what I need.” While we strive to present all item dimensions clearly on the product page to help customers make informed choices, we also understand that a product may not always meet expectations once it arrives. To clarify, we do cover all shipping fees if there's anything wrong with the item — such as damage, defects, or incorrect sizing compared to what’s listed. In your case, the item arrived as described, so we followed our standard change-of-mind policy and kindly asked if you'd be willing to cover return shipping. That said, despite our policy, we acknowledged your dissatisfaction and already offered you a generous discount/refund as a gesture of goodwill. Unfortunately, we never received a response from you — instead, we received this review. It’s disheartening to see public feedback that doesn’t reflect the full context of our communication, especially as we’ve genuinely been trying to help. Please do check your inbox — we’re still here and willing to make things right for you. Warm regards
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Miss H.
Jul 14, 2025
HORRIBLE
This place is HORRIBLE, a TOTAL RIP OFF, and a JOKE! WHY won't the BBB get INVOLVED!! BEWARE!! Do NOT waste your monies, They'll try to JUSTIFY or DOWNPLAY your issue(s)
Response from MiraviqueJul 17, 2025
Dear Miss Henry, We're truly sorry to read your review, especially as we’ve already processed a full refund for your order. We also provided photo proof confirming delivery directly to your doormat. Despite our repeated efforts to understand your concerns, we’ve received no clear explanation of what you feel was "horrible" about us. We even asked how you’d like us to resolve the matter, but you requested that we stop contacting you—leaving us unable to support you further. Given that the issue has been refunded in full, we’re unsure why multiple negative reviews are being posted. We remain available should you wish to reopen communication and work together constructively. Best regards Team Miravique
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Heather
Jul 13, 2025
I received a frame that was damaged
I received a frame that was damaged. I reached out to customer service and they sent me a brand new frame to replace it. Not great to get a damaged item, but the fact that it was resolved four stars.
Response from MiraviqueJul 16, 2025
Hi Heather, Thank you so much for your honest review! We're really sorry your frame arrived damaged — that’s never what we want for our customers. We're glad we could get a replacement out quickly and make things right. Your understanding and kind words mean a lot to our team. If you ever need anything else, we’re here for you! Warm regards, -Team Miravique
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Jacalyn S.
Jul 9, 2025
They sent me the wrong item
They sent me the wrong item, I can’t get them to respond about my refund request. Update….. They have issued my refund, waiting on a return label to return this fixture. It has been stressful dealing with them and I still have this box sitting in my living room. Update… refund issued and no need to return fixture
Response from MiraviqueJul 9, 2025
Hi Jacalyn, We're very sorry to hear about your experience. We want to clarify that your order was fully refunded, and we’ve sent several email updates regarding this, including the refund confirmation. Kindly check your inbox and spam folder, as our responses may have landed there by mistake. As for the item you received in error — you absolutely don’t need to return it. Since it was our mistake, you’re welcome to dispose of it or gift it to someone. We’d never want to cause any further inconvenience. Thank you and apologies again, The Miravique Team
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