minutekey.comReviews of minutekey.com

Key delivered did not work! That simple.

La clé ne fonctionne pas du tout. C’est la 2e fois que ça m’arrive.

Minute Key kiosk located in Lowes Middletown. OH. Area in the store where they actually cut the keys right there didn't have the blank for the key I needed. Suggested the "Minute Key" kiosk. Wasn't really expecting a key in 60 seconds but started the process. Scanned the key, directions said exact amount for payment, no change. Only key available was brass for $12. Only continued because I couldn't remove the key. Next page was requesting name, address ,phone, email, yada yada in order for the key to be MAILED in 3-5 days. I didn't fill any of that info out. No way to cancel. Went to customer service to be told by the employee " I hate that machine." No help there. Directed me to another employee who "knew nothing" about the machine. These interactions took about 5 minutes. When I got back to the machine the screen said Remove Key. So maybe the "key" (pardon the pun),to stopping the transaction is to let this mechanical bandit time out. Found a local hardware store and got 2 keys cut right there for $5.99 including tax. These machines are nothing but a rip off. Avoid them at all cost. Lesson learned.

I used the MinuteKey located inside the Willow Grove Walmart near the hardware dept. It malfunctioned and charged my credit card. However, I called the 800 number on the machine and within 24 hours my credit card was refunded and the machine back up and running. Went back and had my keys made. These keys are half the price of hardware stores and because they are robotically cut each key works perfectly.

Went to walmart on brookpark rd,needed 6 keys,+ 3 free but at the cost not really free,any ways x3 keys got stuck in machine,called # on machine and left info,because of it being Saturday morning. It's Monday no call back,answering service sucks.from all the bad reveiws we need to partition places to get machines removed,think people,if no one will allow machines because of their lack of service,it hurts them.hate to see what the lock Smith company is like.just a thought people,walmart would rather have your business then the chance of losing your long term business and so would others,start complaining to home offices of home depot,walmart etc..stick together people,we are the power,and spend our money..Just a thought,ill be doing it in morning.good luck.

I went to Walmart and got two keys made when I got off work today and tried to open my house they did not work do not waste your time or money

The kiosk I used at Home Depot didn't give me my keys and it charged my card for them. I tried contacting customer service several times with all the information and a picture of the charge on my card AND picture of the kiosk when they said they couldn't find the address I provided. It's not even a person I am communicating with it's some AI crap. I'm so mad!! NEVER USE MINUTE KEY!!!!

Used a Minute Key kiosk at Home Depot on July 20th. Was unable to use my Home Depot card, OK, I'll accept that. Insert the key, locked in place. Now I find that I won't get a key in a minute. I will get it in three days. No way to cancel the transaction. Complete it and get an email saying my card has been charged $74.99 and that the key will be shipped the next day and I will be notified by email when that happens. Eight days later, no email and no key. Reply to the email and find that "the mailbox is full and cannot accept any messages". Call the phone number and wait.. "there are three callers ahead of you.. two callers.. you are the next in line. Then, back to the original message and now nothing works. Went through this several times. "You can press 3 at any time to leave a voice message". Did that, so far no call back. I told them I am cancelling the order and blocking their payment.