minutekey.comReviews of minutekey.com

Dont use this kiosk. Go to the dealer. Its a little more expensive but you actually get a working key the first time. The tooth cut is not right, the fob wont program and the refund process is a pain in the butt. Take your business elsewhere.

1 star is generous for this company. I was promised my key in 3-5 business days. I scanned it on 1/26, got an email from fed ex on 1/31 saying it would be delivered that day. I never received it. I needed the key in my hand for my job by no later than 2/1. I didn't receive the key when promised, so I had to get it made up elsewhere. I sent minute key an email explaining that I didn't get my key when promised, that I had to go elsewhere and that I didn't want it anymore and they keep arguing with me saying it was shipped and that I would receive it w/I 7-10 business days. I won't get a refund from work, they won't refund me and they charged me $10 more than anyone else, their customers service sucks and they will rip you off. I will be disputing this with my bank and just out of principle I will be looking to see what I can do legally.

It cut 3 copies of my my key, all perfectly. The machine is easy to use. And the price is quite decent.

Key doesn't work, the new key blank doesn't even match the old one This is the 2nd time in the last 3 uses of this exact machine this has happened. I only used the MinuteKey kiosk because nobody was available in the key cutting area

Obvious scam. Key is no where near the correct cut. Company insisted I try it in the door. It obviously didn't work. Did I mention the 8 minute call wait before. Now trying to get a refund. Luckily paid with credit card so will refuse payment.

i copied a key. the copy was a bit too big and stuck inside the keyhole. had to use wd 40 to loosen it out.

Left work early drove 40 minutes was on hold 15 to find out Jack Lagrow the guy took the month off thanks minute key so I just took my 215 bucks back but will never get money for the time I lost at work or the wasted gas. Minute Key is garbage

In my opinion, MinuteKey is a SCAM. After reading the other Trustpilot reviews, and after considering my own experience, it is unfortunate that use of the MinuteKey kiosk is an impulse purchase. I had a key made at my local Lowes store which was expensive, mailed to me, and didn't work. There was no prior disclosure that the key would be mailed to me or that the refund policy was limited to 30 days. I am going to suggest to Lowes that they remove the MinuteKey kiosks since they are culpable in giving the kiosks space and tacitly endorsing them. I had the key made at Ace Hardware at a fraction of the cost and given to me immediately.